# Frontly

> Frontly is an AI receptionist (an AI front desk) for business phone calls in the United States, the United Kingdom and the European Union: your AI receptionist, set up for you. The self-serve plan, Frontly Answer, answers inbound calls 24/7, qualifies the caller, books the appointment and warm-transfers to a human, with every booking, transcript and outcome captured in the Frontly dashboard. It is a subscription plan with included call minutes plus usage charges beyond them. Outbound calling is part of Frontly Enterprise. The Frontly team sets up each customer's first call workflow with them, and customers then change the wording and rules themselves at any time in Frontly's visual workflow builder. Frontly is operated by DemoLabs.

Last updated: 2026-10-05. Regions: the United States, the United Kingdom and the European Union. Prices are in USD and exclude applicable taxes. Plan prices, call-minute allowances, agent counts, setup fees and regional availability in this file are checked against the same registry as the pricing page on every build.

## Start here

- [Pricing](https://gofrontly.com/pricing): the authoritative source for plans, rates and included allowances, and the page where a buyer books their setup call. A Markdown copy is at https://gofrontly.com/pricing.md.
- [Capabilities](https://gofrontly.com/features): the full feature set, grouped by agents, intelligence and operations.
- Integrations: verified vendors are listed by industry under "Integrations" below and on each industry page.
- [Free test call](https://gofrontly.com/test-call): dial the live AI agent from the browser, no signup.
- [Enterprise](https://gofrontly.com/enterprise): Frontly for larger operations: your own cloud or on-premise, works inside your own systems during the call, outbound calling programs with as many agents in parallel as the customer needs, SLA-backed uptime and a dedicated account manager. Enterprise compliance such as PII handling and GDPR is enabled by contract. Sold through a conversation.
- [Contact](https://gofrontly.com/contact): sales@gofrontly.com. The path to everything that is not self-serve.
- [Privacy policy](https://gofrontly.com/privacy): what is collected, including website analytics and advertising.

## Product scope and limitations

- Setup: a business picks a size on the pricing page and books a setup call; the Frontly team designs the call workflow with them, around their hours, answers, bookings and call routing. Standard hosted inbound answering is live in about an hour. Integrations, custom software connections and Enterprise deployments are scoped with the customer and follow their own timeline.
- Buying: there is no checkout, no card field and no trial on this website. The conversion is a booked call with a human, and billing is arranged after that call.
- Plans and agents: each Answer plan includes one inbound AI agent. Outbound campaigns are not part of the self-serve product; they are configured under an Enterprise agreement, as is deployment into the customer's own cloud or on-premise environment. There is no fixed software cap on concurrent calls or agents. The capacity provisioned for each customer is set by their plan or Enterprise agreement.
- Not a human answering service and not a hybrid: an AI agent answers the call. Every workflow can transfer to a human, and the transfer carries a spoken briefing so the caller does not repeat themselves. Each type of call can go to a different person or team, with a backup number (landline or cell) tried in turn. Before transferring, Frontly can message the person in Microsoft Teams or Slack with a summary while the caller stays on the line, then puts the call through or takes a message based on their reply. If nobody is available, the workflow takes a message or runs whatever action the business has set.
- Voices and languages: more than 50 voices, across American, British and other accents, chosen per agent; playable samples are at https://gofrontly.com/blog/ai-receptionist-voices-accents. Optional voice cloning from a short sample. Agents hold full conversations in more than 40 languages on the same number, including Spanish, Mandarin, Vietnamese, Tagalog, French and Portuguese, matching the caller automatically or pinned to one, with coverage varying by language.
- The free test call is a self-serve browser dial to a live AI agent: no human, no calendar, no signup. Frontly does not run a sales-led discovery call or a scheduled product demo as its entry point.
- Integrations: Frontly connects to the business software customers already use, with their permission, and the Frontly team sets it up during onboarding; systems that need the vendor's approval or a specific plan are noted on each industry page. Every booking, lead and transcript also lands in the Frontly dashboard.
- Calling rules: every plan follows Do Not Call lists, required disclosure statements, and outbound calls only within the hours the law allows in Australia, the US, the UK and the EU.
- Data: customer data is stored and hosted in the region the customer selects: the United States, the European Union or the United Kingdom. Data is encrypted in transit and at rest. Frontly holds no security or healthcare certifications, and claims none.
- Contact: Frontly publishes no inbound phone number. The contact paths are the booking form and sales@gofrontly.com.
- Prices: the pricing page is the authoritative source. Figures that appear elsewhere, such as the worked example in the ROI calculator, are illustrative and may lag the pricing page.

## Plans and rates

All prices are USD and exclude applicable taxes. Three sizes of Frontly Answer, every feature on every size. An annual plan's price is a monthly equivalent, paid annually, with setup waived; the annual total is twelve times that figure. Month to month has no commitment and a one-off $299 setup fee. Minutes past a size's allowance are billed at that size's own rate, and customers can set usage alerts at 90% of their included minutes or any level they choose.

| Plan | Call minutes per month | AI agents | Annual plan, monthly equivalent (paid annually) | Annual plan, total per year | Month to month, per month | Extra minutes, each |
|---|---|---|---|---|---|---|
| Answer 200 | 200 | 1 inbound | $199 | $2,388 | $239 | $1.50 |
| Answer 400 | 400 | 1 inbound | $329 | $3,948 | $395 | $1.25 |
| Answer 800 | 800 | 1 inbound | $599 | $7,188 | $719 | $1.10 |
| Enterprise | Set by agreement | Set by agreement | Quoted | Quoted | Quoted | Quoted |

Managed service, optional: $499 per month, plus applicable taxes. The Frontly team makes workflow, prompt and knowledge-base changes on the customer's behalf, with a Customer Success Partner, a business-hours phone line for urgent changes, and proactive review of live workflows. Every plan already includes the platform and the first workflow set up with the Frontly team (with the one-off setup fee on month to month), and a customer can make changes themselves in the workflow builder at no cost, so this is a convenience rather than a requirement. It is added to a plan, never instead of one.

## Demos and tools

- [Voice ordering demo](https://gofrontly.com/demo/voice-ordering): order from a demo burger restaurant by voice and watch each change land in its order system as you speak. It shows Frontly working inside a business's own systems during a call. Part of Frontly Enterprise.
- [ROI calculator](https://gofrontly.com/tools/roi-calculator): model what missed calls cost against the price of answering them.

## Capabilities

- [All capabilities](https://gofrontly.com/features): the full feature set, grouped by agents, intelligence and operations.
- [Inbound AI agent](https://gofrontly.com/features/inbound-agent): answers every call 24/7, one independent session per caller, with callers handled concurrently up to the capacity provisioned on the plan.
- [Outbound agent](https://gofrontly.com/features/outbound-agent): structured campaign calling from a customer-supplied list. Enterprise only, arranged via the contact page.
- [Routing and warm transfer](https://gofrontly.com/features/multi-agent-routing): send each caller to the right specialist, or hand over to a human with a spoken briefing.
- [Visual workflow builder](https://gofrontly.com/features/workflow-builder): design exactly what the agent says and does, with no code.
- [Knowledge base](https://gofrontly.com/features/knowledge-base): the agent answers from the customer's own documents rather than guessing.
- [Cross-call memory](https://gofrontly.com/features/cross-call-memory): returning callers are recognized and their history is recalled.
- [Voices and languages](https://gofrontly.com/features/multilingual-voices): more than 40 languages on the same number, in a voice chosen to fit the brand, with optional voice cloning.
- [Analytics](https://gofrontly.com/features/analytics): call outcomes, transcripts and reporting in one dashboard.

## Industries

- [All industries](https://gofrontly.com/industries): hub page listing every vertical Frontly is configured for, and why call handling differs by industry.
- [Real estate](https://gofrontly.com/real-estate): buyer and renter inquiries, showing bookings, past-lead re-engagement.
- [Property management](https://gofrontly.com/property-management): resident maintenance triage, rent-arrears calls, owner calls.
- [Trades and home services](https://gofrontly.com/trades): job inquiries, emergency triage, quote follow-up.
- [Dental practices](https://gofrontly.com/dental): new-patient bookings, cancellations, recall calls.
- [Primary care clinics](https://gofrontly.com/general-practice): appointment booking and prescription refills, with a hard clinical boundary.
- [Legal practices](https://gofrontly.com/legal): new-matter intake and consultation booking. Intake only, never legal advice.
- [IT services and MSPs](https://gofrontly.com/it-services): SLA-aware triage, Level 1 containment, ticket capture.
- [Accounting and bookkeeping](https://gofrontly.com/accounting): tax-season overflow, filing status inquiries, deadline reminders.
- [Hotels and hospitality](https://gofrontly.com/hotels): reservations, guest requests, multi-property coverage.
- [After-hours front desk](https://gofrontly.com/after-hours): any industry. Routine questions answered, genuine emergencies escalated, everything else captured for the morning.
- [AI IVR](https://gofrontly.com/ai-ivr): replaces a press-1 phone menu. Callers say what they need and the call is resolved outright or routed correctly with a spoken briefing. Sits in front of an existing phone system.
- [General reception](https://gofrontly.com/reception): any business, any call type.
- [Small business](https://gofrontly.com/small-business): a front office before the next hire.

## Integrations

Verified for the industry named. The connection is built with the customer during onboarding. The after-hours page lists none, because it serves every industry. Systems not listed can usually be connected if they publish an API.

| Industry | Verified vendors |
|---|---|
| Dental | Open Dental, Dentrix Ascend, Denticon, Cliniko, Dentally |
| Primary care | Tebra, DrChrono, Elation Health, Healthie, Cliniko, Semble |
| Legal | Clio, MyCase, PracticePanther, Smokeball, Filevine, Lawmatics |
| Accounting | QuickBooks Online, Xero, Karbon, Canopy, Financial Cents |
| Trades | ServiceTitan, Jobber, Housecall Pro, Workiz, ServiceM8, Simpro |
| Real estate | Follow Up Boss, BoldTrail (kvCORE), Lofty, Reapit (UK), Street (UK) |
| Property management | Buildium, DoorLoop, Rentvine, Arthur Online (UK) |
| Hotels | Cloudbeds, Guesty, Hostaway, Mews, Apaleo, Stayntouch |
| IT services and MSPs | ConnectWise PSA, Autotask, HaloPSA, Zendesk, Freshdesk, Syncro |
| Team messaging, every industry | Microsoft Teams, Slack |
| Small business, general reception and AI IVR | Google Calendar, Microsoft 365 / Outlook, Calendly, HubSpot, Square Appointments, Acuity Scheduling |

Custom software: beyond the vendors above, Frontly connects to a business's own or customized software, such as an in-house CRM, an ordering, booking or job system, a courier or fleet platform, or a privately hosted instance of a SaaS product, through a custom connection the Frontly team scopes and builds with the business. The system must be reachable through an API. During a call Frontly can wait for the system's answer and act on it, or hand the details over for the system to process in its own time. See it working in the [voice ordering demo](https://gofrontly.com/demo/voice-ordering).

## Comparisons

- [All comparisons](https://gofrontly.com/compare): the full index.
- [Frontly vs Smith.ai](https://gofrontly.com/compare/frontly-vs-smith-ai): US hybrid AI and human service, per-call pricing.
- [Frontly vs Synthflow](https://gofrontly.com/compare/frontly-vs-synthflow): self-build AI voice platform. The customer assembles and maintains the agent.
- [Frontly vs a virtual receptionist](https://gofrontly.com/compare/frontly-vs-virtual-receptionist): human call-center operators answering on your behalf.
- [Frontly vs generic AI platforms](https://gofrontly.com/compare/frontly-vs-generic-ai): Bland, Vapi and Air AI, which require development work to become a front desk.
- [Frontly vs a human receptionist](https://gofrontly.com/compare/frontly-vs-human-receptionist): the in-house hire, with the fully loaded annual cost.

## Optional

- [About Frontly](https://gofrontly.com/about): the company and how it operates.
- [Blog](https://gofrontly.com/blog): guides on AI call answering, the cost of missed calls, how the categories differ, handover to your team, Spanish and other languages, and voice samples.
- [What missed calls cost a real estate agency](https://gofrontly.com/blog/missed-calls-cost-real-estate): the arithmetic behind lost gross commission, and how to close the gap.
- [The hidden cost of missed property calls](https://gofrontly.com/blog/property-management-missed-calls): resident call volume in peak season and what voicemail actually costs.
- [AI outbound calling for recruitment screening](https://gofrontly.com/blog/ai-outbound-calls-recruitment-screening): how structured AI phone screens run at scale. An enterprise outbound capability, not part of the self-serve product.
- [AI receptionist transfer to a human](https://gofrontly.com/blog/ai-receptionist-transfer-to-human): how handover works, from the warm transfer and spoken briefing to backup numbers and a Microsoft Teams or Slack check-in before the call goes through.
- [AI receptionist voices: American and British accents](https://gofrontly.com/blog/ai-receptionist-voices-accents): playable clips of three American and two British voices reading the same booking call, and one that switches from English to Spanish, each with its transcript.
- [Spanish-speaking AI receptionist for US businesses](https://gofrontly.com/blog/spanish-speaking-ai-receptionist): answering Spanish-speaking callers 24/7, in adaptive or dedicated-line mode, alongside bilingual staff.
- [Multilingual AI phone agents for business and government](https://gofrontly.com/blog/multilingual-ai-agents-business-government): the three language modes, why bilingual reception is hard to hire for, and where public services use it.
- [AI receptionist vs answering service vs hiring](https://gofrontly.com/blog/ai-receptionist-vs-answering-service-cost): how each is billed, what each covers, and the fully loaded cost of a hire from BLS data.
- [How much does an AI receptionist cost?](https://gofrontly.com/blog/ai-receptionist-cost): the three billing models, what drives the monthly bill, and six questions to ask any vendor.
- [How to forward business calls to an AI receptionist](https://gofrontly.com/blog/forward-business-calls-to-ai-receptionist): four ways to put an AI receptionist on a business line (a new number, porting, call forwarding, SIP), with FCC porting rules and a verified carrier example.
- [Blog RSS feed](https://gofrontly.com/feed.xml): new and updated guides.
- [Terms of service](https://gofrontly.com/terms): the terms customers agree to.