After-Hours Answering Service for Any Business
Your business closes. Your calls still get answered.
Frontly answers routine questions and captures new requests while you are away.
HEAR IT FOR YOURSELF
Try the after-hours demo
Try the property-reception demo: ask about parking, then raise a maintenance request. It shows routine answers and an on-call notification. No signup required.
- Frontly
Good evening, this is the AI receptionist. How can I help?
- Caller
Where is guest parking?
- Frontly
Guest parking is on level B1. Is there anything else you need?
- Caller
Yes, could reception call me in the morning about extending my stay?
- Frontly
Of course. What name and room number should I put on the message?
- Caller
Ben, room 214.
- Frontly
Thanks, Ben. I have saved your request for reception to review.
- Name
- Ben
- Type
- Parking question answered; message for reception
- Time
- After hours
- Escalated
- No
Thanks for calling, Ben. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
The short answer
How does an AI after-hours answering service work?
An AI after-hours answering service handles business calls when your team is closed. Frontly answers questions from your business information, books appointments and captures messages. Calls that meet your escalation rules can reach your on-call person. Your team can review the summary, transcript and outcome of each call in the Frontly dashboard.
AFTER-HOURS CALLS, TAKEN CARE OF
Help late callers while your team switches off
Choose what Frontly answers, what reaches your on-call person and what waits for business hours.
Answer the questions that interrupt your evening
Frontly answers from the information you provide, so routine calls can finish without reaching your team.
- Where can I park?
- What time do you open?
- Do you cover my area?
Pass selected calls to your on-call person
Your rules decide which calls reach a person. Frontly captures the details and gives a spoken briefing when transferring.
- Caller name and callback number
- Address or reference for the request
- Backup contact or message if nobody answers
Start the morning with the details ready
See what callers needed, what Frontly handled and which requests need your team.
- Messages with contact details
- Appointments made under your booking rules
- A summary and transcript of each call
FAQ
Frequently Asked Questions
Yes. Keep your team on the phone during the day and forward calls to Frontly when you close. Scheduled forwarding depends on your phone provider.
You do. Set the situations that should trigger a transfer or notification, who receives them and what details Frontly captures. Test those rules against the calls your business receives.
Frontly can try a backup number, then take a message or follow the action you choose. Configure email or SMS notifications so your team receives the request. A callback depends on your team's availability.
Yes. Frontly can offer times in its built-in calendar or book through a supported connection to your existing system. The connection must support the booking actions your business needs.
Each call has a summary, transcript and outcome in your Frontly dashboard. Review captured messages, new leads and bookings, and choose which email or SMS notifications your team receives.
Yes. Frontly can transfer with a spoken briefing under your call rules. If nobody is available, it follows your backup or message process. It introduces itself as an AI receptionist and never pretends to be a person.
Start from a ready-made receptionist workflow for your industry. Add your business information, on-call contacts and fallback rules, then test the calls you expect. Setup time depends on verification, workflow complexity and integrations.
Keep answering when your business closes
Answer late questions, capture new requests and keep your on-call rules in place.