Plumber Answering Service and AI Receptionist
Under a sink. Phone ringing in the truck.
Frontly answers in your business name and books the job while your hands are full.
HEAR IT FOR YOURSELF
Hear it book a plumbing job now
Call our AI agent right now. It takes a plumbing job inquiry just like it would for your business. No signup required.
- Frontly
Thanks for calling. This is the AI receptionist. Is it a job to book, or something urgent?
- Caller
There is water coming through my kitchen ceiling from upstairs.
- Frontly
That sounds urgent. If you can, turn off the main water valve. Can I take your name and address?
- Caller
Done, it is off. I am Dana, and you have my address from last time.
- Frontly
I do, Dana. I am sending this to our on-call plumber now, and they will call you straight back.
- Name
- Dana
- Type
- Ceiling leak, sent to the on-call plumber
- Time
- 11:12 PM
- Escalated
- Yes
Thanks for calling, Dana. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
The short answer
What is a plumber answering service?
A plumber answering service picks up your business line while you are in a crawl space or on a job. Frontly is the AI receptionist version: it answers every call 24/7 in your business name, books the job into the arrival windows you set, sends burst pipes and sewer backups to your cell right away and quotes only the service fees you give it, in more than 40 languages.
THE PROBLEM
Hands Full, Phone Ringing
Burst pipes
do not wait for business hours. Water through a ceiling at 11pm needs a plumber tonight, not a voicemail at 7am.
No hot water
is the Monday morning call that books with whichever plumber answers first.
Every job
captured with the address, the fixture and how urgent it is, before you climb out from under the sink.
HOW IT WORKS
Set Up Around How You Plumb.
A New Number, or Your Own
Take a new number from Frontly, or forward the cell phone your customers already call. No hardware, no IT project.
Customize Your Industry Workflow
Start from the prebuilt receptionist workflow and add your service area, your arrival windows, the service fees you are happy to share and your emergency rules. Test it before going live.
Go Live
Frontly answers every call, books the jobs into your Frontly dashboard and calls or texts you the moment an emergency comes in.
WHAT FRONTLY HANDLES
Every Plumbing Call, Sorted
The calls a plumbing business gets, each handled the way you set it up. Every job lands in your Frontly dashboard with the transcript.
Burst pipes and leaks
Takes the address and what is leaking, then calls or texts your cell or your on-call plumber right away, even at 2 AM.
Water heaters
Captures the heater type and how long it has been out, and books the first window you have, or flags it urgent under your rules.
Clogged drains and sewer backups
Finds out which fixture, whether it is backing up and how soon they need you, then books it or sends it to you.
Gas smells
Follows the safety line you set, such as telling the caller to leave the house and call the gas utility or 911, then alerts you.
Estimates and remodels
Takes down bathroom remodels and water heater replacements as estimate requests, with the details you need to price them.
Existing customers
Rebookings, warranty calls and "when will the tech be here?", answered without pulling you off the job.
Visual Workflow Builder
Your Plumbing Intake, Your Rules
Start With a Workflow for Your Industry
Customize the prebuilt workflow in the visual builder: your ZIP codes, your arrival windows, your service fees and the questions you ask before you drive out.
Emergency Rules You Decide
A burst pipe at 2 AM rings your cell; a dripping faucet waits for the morning. You draw the line.
Prices You Give It, Nothing Else
It shares the service fees you load and takes everything else as an estimate request. It never invents a price.
Change It Yourself
Adjust your service area, after-hours rules or questions any time, without waiting on us.
Cross-Call Memory
It Knows the House Before You Arrive
- Returning customers recognized the moment they call
- Earlier jobs at the address recalled
- No asking a regular for their address again
Frontly Dashboard
Every Job Waiting When You Come Up
Every Job In One Place
Address, fixture and urgency captured, ready to read between jobs.
Full Transcript on Every Call
What the customer described, in their words, so the right parts go on the truck.
Emergency Alerts to Your Cell
A text or a call the moment an urgent job comes in.
Outbound Campaign Manager
Fill the Quiet Weeks
Chase Old Estimates
Frontly calls the customers who asked for a water heater price and went quiet, and books the job or a callback.
Maintenance Reminders
Call past customers about water heater flushes and annual backflow tests before they come due.
See What Landed
Track which calls turned into booked jobs.
Deploying Frontly into your own cloud is an enterprise capability, scoped with our team. See enterprise
See all featuresINTEGRATIONS
Works with the software plumbing already runs on
Connect your AI receptionist to the software your team already uses, so Frontly can check availability, manage bookings and capture caller details as part of your reception workflow.
Trades and home services
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
WHAT USUALLY DECIDES IT
The three questions that come up every time
A real person, whenever the caller wants one
Every workflow can hand the call to you or whoever is on call. The transfer carries a spoken briefing, so your team picks up already knowing who is calling and why. The caller never has to explain themselves twice, which is usually the moment a good call turns into a complaint.
More than one language, on the same number
Frontly answers in more than one language on the same number. On a job site, or in a neighborhood where English is a second language for many customers, that is work you would otherwise lose at hello.
Knowledge with no cap on questions
There is no cap on how many questions the AI is allowed to answer. Add another topic to its knowledge whenever your callers start asking about it.
ANSWERING SERVICE OR AI
Answering service or AI receptionist for a plumbing company?
Many plumbing answering services write down the leak and text you a name. An AI receptionist books the job into your next arrival window, or calls your cell when water is coming through the ceiling. The difference is whether you finish a job to a booked schedule or to a list of people to call back.
Where a staffed answering service still wins
A frightened caller in a flooding house. Someone panicking about water near the electrical panel may need a calm person talking them through the next minute, and an experienced operator handles that better than any script. Keep a person in that path; Frontly can put the call straight through to you.
Where Frontly wins
Water heaters, clogged drains, dripping faucets and estimate requests are most of a plumber's phone. Frontly books those on the call with the address and fixture captured, quotes only the service fees you set, and sends the genuine emergencies to your cell at any hour.
Most businesses end up running one or the other rather than both. If you are weighing it up properly, the full cost and capability breakdown is in Frontly against a virtual receptionist.
FAQ
Frequently Asked Questions
Frontly can. You decide what counts as an emergency, such as a burst pipe, a sewer backup or no water at all. It takes the address and the details, then calls or texts your cell or your on-call plumber right away, at any hour, and logs everything else for the morning.
Only in the words you give it. If you add your standard advice, such as where the main shutoff valve usually is, Frontly reads it to the caller while help is on the way. It never makes up safety advice of its own.
Frontly shares only the prices and service fees you give it. Anything else, such as a water heater replacement, is taken down as an estimate request with the heater type and the address, ready for you to call back with a number.
Yes. Jobber, Housecall Pro (on its MAX plan), Workiz, ServiceM8 and Simpro connect directly, and ServiceTitan needs the vendor to approve the connection first. Every job also lands in your Frontly dashboard with the call transcript.
Yes, for the calls you choose. Frontly transfers them to your cell with a quick spoken briefing on the job and the address, tries a backup such as the office, and texts you the details when you cannot pick up.
Yes. Forward your line to Frontly when you close, or only when you cannot answer, and keep taking the calls you want yourself. Many plumbers start with nights and weekends, when burst pipes and backed-up drains are hardest to cover.
Yes. Frontly holds full conversations in more than 40 languages, Spanish first, so a homeowner with a leak describes it in the language they are most comfortable in, and you get the job details in English.
If you want them to. You choose how Frontly introduces itself, for example as your plumbing company's AI receptionist, and it never pretends to be a person. Most callers care that someone answered and booked the job.
KEEP EXPLORING
Keep exploring Frontly for Plumbing
Go deeper on the capabilities, comparisons, and guides that matter most.
24/7 inbound answering
How Frontly answers every call, qualifies the caller, and books the job in your dashboard.
How inbound worksYour call flow, your rules
What the agent asks, what it books on the spot, and what gets a human woken up. You set it, and test it before you go live.
See the workflow builderAfter-hours answering
Burst pipes and water heater failures don't wait for morning. See how a real emergency reaches you and a dripping faucet does not.
See after-hoursAnswering service for contractors
The calls it must handle while you are on a job, what it should never quote, and seven questions to ask.
Read the guideReady to Stop Losing Plumbing Jobs to Voicemail?
Every job call answered while you finish the one you are on.