Tour Operator Virtual Receptionist and Answering Service

Yes. Frontly takes the tour, date, number of guests and contact details on the call, and answers availability questions from the departure and tour information you give it. Every inquiry lands in your Frontly dashboard with the full call transcript, and your team can be notified by email or text straight away.

They get answered. With a group on the reef or the trail you cannot pick up, so Frontly takes the booking inquiry or answers the meeting-point question on the call, even when several guests call at once. A lost or late guest on the day can be handed straight to your guide on duty, or becomes a message if nobody can answer.

Yes. Frontly answers "is it running today?" from the weather policy and daily status you set, and a weather and schedule-change campaign calls every booked guest on the affected tour. It explains the change and records whether each guest wants a new time, another tour or a call from your team.

A booking platform's add-on sells seats inside its own system. Your phone also has to tell a full tour that the 7am departure has moved, or confirm tomorrow's meeting point. Frontly runs those campaigns over the lists you load, hands calls to your guides, reports outcomes across every call, speaks more than 40 languages, and gives you a prebuilt receptionist workflow to customize.

Tell us which booking platform you use and we will check it for you. Some vendors approve the connection first. Nothing waits on that step. Frontly answers guests and captures every booking inquiry, with the transcript, in your Frontly dashboard from the first call.

Yes. Frontly captures the date, group size, budget and requirements for a school, corporate or private group, then emails your team the summary or transfers the call while the guest is still on the line. A booking confirmation campaign can then confirm numbers and details before the day.

Frontly does not guess about safety, conditions or prices. It answers from the tour information and daily status you set, and anything else becomes a message for your team or a transfer to the guide on duty. The question appears in your dashboard with the transcript, so you can add the answer before the next caller.

Yes. Each Frontly agent speaks the language you set, so a family planning from Tokyo or Mexico City can call a dedicated Japanese or Spanish line and ask about the tour in their own language, across more than 40 languages with coverage varying by language. Your team reads the transcript in the dashboard.

Yes. Run a booking confirmation campaign and Frontly calls each guest on tomorrow's list, confirms the date, meeting point and what to bring, and logs anyone who needs to change or cancel. You learn who is not coming while there is still time to fill the spot.

They can. You choose how Frontly introduces itself, for example as your tour company's AI receptionist, and it never pretends to be a person. What guests notice most is that someone answers while you are out guiding, gives them the meeting point and takes the booking.

Yes. A weather or schedule-change call goes to guests who booked that tour, about their booking. An off-season promotion goes only to people on your opted-in list. Every campaign checks your Do Not Call list, reads the required disclosure statements and calls only within the hours the law allows.

Yes. You update the daily status and weather policy yourself in the visual builder, any time, and Frontly answers "is it running today?" from the new wording on the next call. Changes like this are always yours to make, with email support if you have a question about using Frontly.