Real Estate Answering Service and Virtual Receptionist
Stay with the buyer. Frontly takes the next call.
Answer listing questions, arrange property visits and capture appraisal requests while your agents meet buyers and sellers.
HEAR IT FOR YOURSELF
Hear a buyer arrange a property visit
Ask about a property and a time to visit. Hear how Frontly captures the buyer's details.
- Frontly
Thanks for calling. This is the AI receptionist. How can I help?
- Caller
Could I arrange a showing for the two-bedroom listing?
- Frontly
Which property would you like to visit, and what time suits you?
- Caller
The one on Park Street, Saturday morning.
- Frontly
I can take your details for the agent to arrange the visit. What is your name and best callback number?
- Caller
Alex, on the number I am calling from.
- Frontly
Thanks Alex. I have captured your request and callback details for the team.
- Name
- Example caller
- Type
- Request captured for the team
- Time
- Callback requested
- Escalated
- No
Thanks for calling, Example caller. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
The short answer
What is Frontly's real estate answering service?
Frontly is an AI receptionist and answering service for real estate agencies. It answers property questions from your listing information, captures buyer and seller details and arranges visits under your booking rules. Your agents can focus on the conversation in front of them while the next caller gets a response.
THE CALLS FRONTLY HANDLES FOR YOU
Stay with the buyer. Frontly takes the next call.
Answer listing questions, arrange property visits and capture appraisal requests while your agents meet buyers and sellers.
Answer listing questions while agents are out
Frontly uses the property information your agency provides.
- Is this property still available?
- When is the next showing?
- Can I speak to the listing agent?
Book property visits while agents meet clients
Book a visit using your calendar and rules, or capture a preferred time for the agent.
- The property they want to see
- Their timing and contact details
- The buying questions your agency asks
Capture the next seller conversation
Take an appraisal request while the agent is at another appointment.
- Property address and type
- When the owner plans to sell
- A suitable time for an agent to call
INTEGRATIONS
Keep your calls connected to your software
Find your system, check its connection status and discuss the booking, intake or follow-up actions your team needs.
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
FAQ
Frequently Asked Questions
Yes. Frontly can book visits using its built-in calendar and your rules. For bookings in agency software, check the supported actions of the connection you need.
Yes. Frontly answers from the listing information you provide. Questions that need an agent become a message or transfer, with the caller's details captured.
Yes. You choose which calls go through. Frontly can transfer the caller with a spoken briefing, or take a message when the agent is unavailable.
Yes. Frontly can call your follow-up list, ask about the buyer's interest and record their response. It can arrange another visit or callback under your rules.
Yes. You can forward your existing number to Frontly, keeping the number callers know. Your team can keep taking the calls you choose.
Stay with the buyer. Frontly takes the next call.
Answer listing questions, arrange property visits and capture appraisal requests while your agents meet buyers and sellers.