FEATURES
AI receptionist features for a better front desk
Answer inquiries, capture bookings and give the team more time for customers. Explore the call handling, business knowledge and reporting behind Frontly.
The short answer
What can a Frontly AI receptionist do?
Frontly answers business calls, takes messages, books into its own calendar and hands calls to staff or specialist agents. Its visual workflow builder, knowledge base and call memory shape the conversation, while the dashboard keeps summaries and outcomes ready for follow-up. Suitable integrations connect supported tasks to existing business software.
START FROM YOUR GOAL
What are you trying to fix?
Jump straight to the capability that solves the problem you have today.
I keep missing calls
Keep inquiries answered while the team is busy or away, with messages and bookings ready to follow up.
Stop missing callsCustomer follow-up is falling behind
Work through reminders, recalls and follow-up lists with clear outcomes for the team to review.
AI outbound callingI run on appointments
Capture bookings in Frontly or explore a suitable connection to the appointment system the business already uses.
Explore booking connectionsI run multiple teams or locations
Route different inquiries to specialist agents and define when a conversation should reach a member of staff.
Route across teamsEVERY CAPABILITY
Explore Frontly Feature by Feature
Grouped by what they do, each with its own page. Every plan includes them unless a badge says otherwise.
Your AI Agents
The voices on the line, inbound and outbound.
Inbound Agent
Answer routine questions, book appointments and capture new business.
ExploreMulti-Agent Teams
Help each caller reach the right AI specialist.
Outbound Agent
Keep customer follow-ups moving while your team works.
Conference Call
Give your team the context before connecting a caller.
ExploreThe Intelligence Behind Them
What makes every agent capable, across inbound and outbound.
Workflow Builder
Set the questions, booking rules and handovers that suit the business.
ExploreWorkflow Templates
Begin with an industry workflow and make it fit the business.
ExploreForms
Collect useful caller details so the team can act on the inquiry.
ExploreKnowledge Base
Answer routine questions from business information and give staff time back.
ExploreCross-Call Memory
Continue repeat inquiries with context from earlier calls.
ExploreVoices & Languages
Spanish, French, German, Mandarin and 40+ languages.
ExploreSee What's Working
Know what every call, booking, and outcome is worth.
THE FULL LIST
Everything Your AI Receptionist Can Do
The small things that make every call feel handled, from the first hello to the follow-up text.
Every call, handled properly
What callers hear, and what happens when they need a person.
Word-for-word greeting
Deliver the opening line exactly as written when the word-for-word greeting option is enabled.
A clear opening notice
Use the word-for-word greeting for a notice that must be spoken in full before the conversation continues.
Knows the date and time
Your agent knows today's date and the time, so "can you come in tomorrow?" and "are you open now?" get the right answer.
Screened transfer
Ask a nominated staff member to accept the call, with a private briefing. Follow the message or handover rules if they decline.
ExploreTake a message
Captures who the message is for, the caller's details, the message and how urgent it is. You get an email alert, marked urgent when the caller says so.
Check on a message
A caller can call back and ask about a message they left earlier.
Actions during the call
Your agent does the follow-up while the caller is still on the line.
Book, move and cancel appointments
Your agent checks availability in Frontly's own calendar, then books, reschedules or cancels the appointment on the call.
Text the caller
Sends a booking link, an address or other details by text message, reading the number back first.
Email the caller
Send useful details or a link to the email address collected during the call.
Text your team
Sends an urgent alert to a staff list you set up in advance, and only to that list.
Save callers as contacts
Each caller's details go into a contact list you can use later.
Works with your tools
Connect a tool you already use, such as Calendly, HubSpot or Google Calendar, and your agent works with it on the call.
Outbound campaigns
Your agent calls a contact list you load, inside the rules you set.
Do Not Call and calling hours
Campaigns call only inside the calling window you set. They never dial numbers on your Do Not Call list, and retry only no-answer or busy.
Opt-out on the spot
Anyone who says "don't call me again" goes onto your Do Not Call list right away.
Waits for "hello"
Your agent lets the person speak first instead of talking over them.
Your Frontly dashboard
Everything your agent did, in one place your team logs into.
Messages inbox
Every message your agent takes, in one inbox, with the call transcript beside it.
Call summary to your team
Send selected call summaries, messages or booking notifications to the people who need to follow up.
ExploreCall history and transcripts
Every call with its transcript, summary and outcome.
Custom call outcomes
Define the results you track, such as booked, interested or wrong number, plus your own fields, and see them in your analytics.
ExploreUsage at a glance
The minutes, texts and transfers used so far this month.
Team logins
Give each of your staff their own login.
Choose your voice
Pick and change your agent's voice yourself, from a catalog of natural-sounding voices.
ExploreWebsite call widget
Visitors talk to your AI receptionist straight from your website.
Expert guidance
Get phone advice and workflow recommendations from a Customer Success Partner. The customer makes and tests the changes.
Enterprise
For larger operations, scoped and contracted with our team.
Cloud or on-premise
Explore a deployment in an existing cloud account or on-premise environment, with architecture and responsibilities agreed in scope.
Works inside your systems
Your agent connects to the systems your operation already runs and works with them during the call, designed with our team.
SLA and an account manager
Uptime committed in writing, a dedicated account manager, and regular reviews of how your calls are going.
Find the right fit for the business
Explore the software connections or see the call scenarios for a particular industry.
HEAR IT FOR YOURSELF
Your AI Receptionist Is Ready to Talk
Talk to our AI receptionist straight from your browser. No signup. No credit card.
Talk to the agent now
Talk to an example AI receptionist from your browser. Hear how Frontly handles a typical call.
Put Frontly to work on the calls that matter
Choose everyday reception or a connected front desk that fits how the team works.