FEATURES
Everything Your Front Desk Has to Do, Done by AI.
Answering, qualifying, booking, transferring, and capturing every word of it. Live in about an hour, with the workflow built around the calls your business actually gets.
EVERY CAPABILITY
Explore Frontly Feature by Feature
Grouped by what they do, not by what you buy. Most features work across both inbound and outbound, on every plan.
Your AI Agents
The voices on the line, inbound and outbound.
The Intelligence Behind Them
What makes every agent capable, across inbound and outbound.
Workflow Builder
Design exactly what your AI says and does, no code required.
ExploreKnowledge Base
Your AI answers from your documents, not guesswork.
ExploreCross-Call Memory
Your AI remembers every caller and picks up where you left off.
ExploreVoices & Languages
Speak your customers' language, in a voice that fits your brand.
ExploreSee What's Working
Know what every call, booking, and outcome is worth.
START FROM YOUR GOAL
What are you trying to fix?
Jump straight to the capability that solves the problem you have today.
I keep missing calls
Every missed call is a customer who rings someone else. See how Frontly answers every inbound call 24/7, books the appointment, and captures the lead.
Stop missing callsI need to make calls at scale
Reminders, follow-ups, arrears, and sales discovery without tying up your team. See how the Outbound Agent dials hundreds of contacts automatically.
Run outbound campaignsI run on appointments
For clinics, salons, trades, and any booking-based business: see how Frontly checks availability and books appointments during the call.
Fill the appointment bookI run multiple teams or locations
Send every caller to the right office, team, or specialist automatically, and warm-transfer to a human when needed. See how call routing works.
Route across teamsWHAT IT DOES ON DAY ONE
Six Things Frontly Does That Matter to You Today
Capability, not a plan sheet. What each of these costs, and how they are packaged, lives on the pricing page.
24/7 AI Inbound Call Answering
Answers every call
Frontly answers within 3 rings day, night, weekends, and public holidays. No voicemail. No after-hours service. Your customers reach a natural-sounding AI agent whenever they call.
Appointment + Booking Capture
Books during the call
Frontly checks availability in its own scheduling system and books the appointment during the call. Bookings land in your Frontly dashboard with full transcript. Optional SMS and email confirmations to caller and team.
Frontly Dashboard
Your cockpit for every call
Every booking, lead, and transcript lives in your Frontly dashboard. Your team logs in each morning to act on what came in overnight. Live-call status, call history, capacity, all in one place.
Warm Transfer to a Real Person
Nobody repeats themselves
When a caller wants a human, Frontly hands the call over with a spoken briefing, so whoever picks up already knows who is calling and why. The caller never explains themselves twice, which is usually the moment a good call turns into a complaint. Available in every workflow.
Unlimited Concurrent Calls
No call queueing
Frontly answers 1 call or 500 calls at the same time. No queueing, no bottlenecks, no 'please hold' music. When a spike hits during tax season or an open-house weekend, every caller still gets answered in under 5 seconds.
Full Transcript on Every Call
Nothing lost in the handoff
Every call is transcribed and attached to the booking or lead it produced, so the person acting on it reads what the caller actually said rather than a half-remembered message. Searchable from the first day you go live.
HOW FRONTLY COMPARES
Every Feature, Every Competitor, Side by Side
An honest feature comparison against the AI receptionist platforms businesses actually shortlist. We welcome corrections at [email protected].
| Feature | Frontly | Smith.ai | My AI Front Desk | Phonely | Upfirst |
|---|---|---|---|---|---|
| Core Capabilities | |||||
| 24/7 Inbound Call Answering | |||||
| Outbound Campaign Calling | Enterprise | ||||
| Visual Workflow Builder | |||||
| Cross-Call Memory | |||||
| Lead Qualification | |||||
| Appointment & Booking Scheduling | |||||
| Call Transcription & Summaries | |||||
| SMS Automation | |||||
| Email Follow-up | |||||
| Capture & Delivery | |||||
| Bookings captured in vendor's own dashboard | Limited | Limited | |||
| Email notifications as workflow tool | |||||
| SMS notifications as workflow tool | |||||
| Live calls + transcripts in dashboard | |||||
| Warm transfer with a spoken briefing | |||||
| Infrastructure & Pricing | |||||
| Unlimited Concurrent Calls | |||||
| Flat-Rate Pricing | |||||
| No Lock-in Contract | |||||
Core Capabilities
24/7 Inbound Call Answering
Outbound Campaign Calling
Visual Workflow Builder
Cross-Call Memory
Lead Qualification
Appointment & Booking Scheduling
Call Transcription & Summaries
SMS Automation
Email Follow-up
Capture & Delivery
Bookings captured in vendor's own dashboard
Email notifications as workflow tool
SMS notifications as workflow tool
Live calls + transcripts in dashboard
Warm transfer with a spoken briefing
Infrastructure & Pricing
Unlimited Concurrent Calls
Flat-Rate Pricing
No Lock-in Contract
Frontly is the only AI front desk here combining a visual workflow builder with cross-call memory.
Frontly is the only flat-rate platform in this set with unlimited concurrent calls, so your busiest month is not your largest invoice.
Frontly captures every booking, transcript and outcome in its own dashboard, no integration setup required.
Comparison based on publicly available information from each vendor's website and product documentation as of April 2026. Where a vendor's marketing is ambiguous, we show '?'. "Enterprise" means Frontly offers the capability on a contracted enterprise plan rather than a self-serve one. We welcome corrections at [email protected].
YOUR INDUSTRY
See How Frontly Works in Your Industry
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