Physical Therapy Answering Service and Virtual Receptionist

Yes. Frontly works as a virtual receptionist for physical therapy, occupational therapy, speech therapy, chiropractic, podiatry and counseling practices. It answers every call 24/7, books and changes appointments, takes messages for therapists and hands urgent callers to your team, so nobody waits on hold while you treat.

Yes. Cliniko, used by many physical therapy and allied health clinics, is available: connect it and put it to work in your AI agent's workflows, with expert guidance from our team when you need it. If you run another practice system, tell us which one and we will check it. Either way, every booking and transcript lands in your Frontly dashboard from the first call.

Frontly follows the wording you set and never gives clinical advice. Typically that means directing the caller to 911 for an emergency, giving the 988 Suicide & Crisis Lifeline to a counseling client in crisis, or transferring the call to your on-call therapist with a spoken briefing. Every urgent call is logged with its transcript.

Yes. Frontly takes a caller's name and preferred times for your waitlist, frees the time when someone cancels, and can run a waitlist call-down over the list you load. It offers the opened time to each person in order and books the first patient who says yes.

No. Frontly is the front desk: it answers the phone, books appointments, takes messages and routes calls, and it does not listen to treatment sessions or write clinical notes. If you use a scribe for documentation, Frontly works alongside it by looking after the calls that come in around your sessions.

Practice-software add-ons mostly book inside their own appointment book. A clinic's phones also need reminder and plan-of-care campaigns, waitlist call-downs over the list you load, warm transfer for urgent calls, and referral calls captured as structured messages. Frontly covers all of that, reports outcomes across every call, speaks more than 40 languages, and starts from a prebuilt receptionist workflow you customize.

Yes. A reminder campaign calls each patient on tomorrow's list to confirm, change or cancel, then logs the outcome. A call-back campaign reaches patients who are due for their next visit and books them. Every campaign checks your Do Not Call list, reads the required disclosure statements and calls only within the hours the law allows.

Yes. Dental practices have their own page with recall and chair-filling workflows, and primary care clinics have theirs with refill-request and urgent-call workflows. This page covers physical therapy and allied health clinics, and all three share the same clinical boundary: Frontly books and routes, it does not advise.

Frontly for dental practicesFrontly for primary care clinics

Yes. Frontly warm-transfers the call to the front desk, the therapist or the coordinator you approve, with a short spoken briefing so the patient does not retell their story. Each transfer can try a preferred number and then a backup. If everyone is with patients, Frontly takes a message and emails or texts it to the right person straight away.

Frontly does not improvise, and it never gives clinical advice. It answers from the information you load, such as referrals, insurance, telehealth and parking, and anything else becomes a message for your team or a transfer. The question appears in your dashboard with the transcript, so you can add the answer in the visual builder for the next caller.

Yes, if you want it to: you choose how Frontly introduces itself, for example as your clinic's AI receptionist, and it never pretends to be a person. What patients notice most is that the phone is answered straight away and the appointment is booked before they hang up.