Salon and Spa Virtual Receptionist and Answering Service

Frontly answers every call the moment it rings, so nobody waits for you to finish a foil or a treatment. It books the appointment, answers price and service questions, and takes a message when you want to speak to the client yourself. Each booking appears in your Frontly dashboard with the full call transcript.

Yes. You set your services, how long each takes, who performs it and any rule such as a patch test first. The AI checks availability against those rules and books the combination on the call, for example a color and cut with a named stylist, rather than a generic slot.

Salon software assistants mostly take bookings inside their own calendar. What fills a column is the follow-up: tomorrow's reminder calls, clients due for color, a canceled slot offered to your opted-in list. Frontly runs those campaigns over the lists you load, warm-transfers to your team with a spoken briefing, reports outcomes on every call, speaks more than 40 languages, and gives you a prebuilt receptionist workflow to customize.

Yes. Frontly can run a reminder campaign over tomorrow's bookings, giving clients the chance to confirm or move their time. When a cancellation does happen, run a slot-filling campaign over your opted-in clients and Frontly books the first person who says yes.

In your Frontly dashboard, from the first call, with the client's name, number, service, stylist or therapist, the time and the full call transcript. Email and text notifications can push each booking to your phone, so you see it between clients and add it to your own calendar.

Yes. You set your treatments, their lengths, which therapist performs each and any intake questions, and Frontly books deep-tissue and prenatal massages, facials and spa packages on the call. A therapist mid-session never has to stop to answer, and every booking is waiting in your dashboard.

Yes. Frontly answers 24/7, holidays included, so clients can book at 9 PM or on a Sunday rather than calling the next salon. Messages and bookings are waiting in your dashboard when you open, with email or text notifications if you want them sooner.

Yes, for the calls you choose. Frontly warm-transfers the client to the stylist, therapist or manager you approve, with a short spoken briefing first. It can try the salon phone and then a backup cell. When everyone is mid-appointment, Frontly takes a message and sends it by email or text, so you can call back between clients.

Frontly will not invent a price or promise a treatment. It answers only from the services and prices you give it, and anything else becomes a message for your team or a transfer. You see the question in your dashboard with the transcript, and you can add the service or price yourself in the visual builder.

They can, and you choose how Frontly introduces itself, for example as your salon's AI receptionist. Frontly never pretends to be a person. What clients notice most is that someone answers straight away, knows your services and books them with the right stylist.

Yes. Each Frontly agent speaks the language you set, so a client can call a dedicated Spanish, Mandarin, Vietnamese or Korean line and book a color, a facial or a massage in that language, across more than 40 languages in all. English callers hear a natural American or British voice you choose, and every call is saved with a transcript in your dashboard.

Spanish-speaking AI receptionist

Setup time depends on verification, workflow complexity and integrations. You start from the prebuilt receptionist workflow and add your services, appointment lengths, cancellation rules and who a transfer should reach in the visual builder, then test it before it goes live.