Restaurant Virtual Receptionist and Answering Service

Yes. Frontly takes the date, time, party size and name on the call, then books, moves or cancels the table by the rules you set for seatings and table sizes. Every reservation lands in your Frontly dashboard with the full call transcript, and your team can be notified by email or text right away.

On a full Friday service every call is picked up, even when several ring together, so nobody hits voicemail while your floor team seats and serves. Reservations and menu questions are handled on the call. A large party or a complaint goes to your manager by warm transfer, with a spoken briefing so the caller doesn't repeat themselves.

Yes. Frontly answers from the menu and dietary information you give it: hours, parking, corkage, kids' options, vegetarian, vegan and gluten-free dishes. You decide which questions it answers itself. Allergy-critical questions can go to a team member who knows the kitchen, so the AI never guesses on a serious allergy.

Yes. Frontly takes a takeout order by voice, reads it back and confirms it with the caller. Getting the order into your own ordering system is a custom connection, scoped with you. The live voice-ordering demo shows an order reaching a real ordering system during the call.

Try the live voice-ordering demo

A reservation platform's add-on is built to fill tables inside that one system. A restaurant's phone does more: confirming tomorrow's covers, working a waitlist after a cancellation, putting a private-event inquiry through to the manager. Frontly runs those campaigns over the lists you load, warm-transfers to your staff, reports outcomes across every call, speaks more than 40 languages, and gives you a prebuilt receptionist workflow to customize.

In your Frontly dashboard, from the first call, with the date, time, party size, name, any dietary notes and the full call transcript. Email and text notifications can push each reservation to your host or manager the moment the call ends, so nothing waits until the end of service.

Yes. Run a reservation reminder campaign and Frontly calls each reservation on tomorrow's list, asks the diner to confirm, change or cancel, and logs the outcome. You learn who is not coming while there is time to offer the table again or call the next party on your waitlist.

Yes. Frontly captures the date, guest count, budget, dietary needs and occasion for a private-dining or large-party inquiry, then emails your manager the summary or transfers the call while the caller is on the line. A follow-up campaign can then confirm final numbers before your cutoff.

Frontly speaks with a natural voice. You choose from American and British voices, write the greeting and choose how it introduces itself, and it never pretends to be a person. Because callers meet the voice before anyone else at your restaurant, you set its tone, from relaxed cafe to fine dining.

Hear the American and British voices

Frontly will not guess, especially about allergens. It answers from the menu and restaurant details you give it, and anything else becomes a message for the manager or a transfer to whoever is on shift. The question shows in your dashboard with the transcript, so you can add the answer in the visual builder.

Yes. Each Frontly agent speaks the language you set, such as a dedicated Spanish line, out of more than 40 including Mandarin, Vietnamese and Arabic, and your front-desk agent can hand diners to a specialist in their language. The diner asks about the menu and books a table in that language, and your team reads the transcript in the dashboard.

Spanish-speaking AI receptionist

Reservation reminders go to diners who booked with you and are about their reservation. A Mother's Day or holiday-party campaign is promotion, so it goes only to customers who opted in to hear from you. Every campaign checks your Do Not Call list, reads the required disclosure statements and calls only within the hours the law allows.