Hotel Answering Service and Virtual Receptionist
Welcome your guests. Frontly takes the call.
Your team stays with the guest at the desk while callers get help.
HEAR IT FOR YOURSELF
Hear a hotel call for yourself
Try an example hotel receptionist. Hear how it handles a guest inquiry before you decide how Frontly should work for your property.
- Frontly
Good evening. How can I help with your stay?
- Caller
We are thinking of staying Friday and Saturday. Is parking available?
- Frontly
Yes, the hotel has guest parking. How many people would be staying?
- Caller
Two adults, in a king room if possible. We would arrive late.
- Frontly
I can pass those dates and your late arrival request to reservations. May I take your name and contact details?
- Caller
Marco. Please ask them to call me back.
- Frontly
Thanks, Marco. I have captured your request for reservations to follow up.
- Name
- Marco
- Type
- King room inquiry, 2 nights; callback requested
- Time
- Friday arrival requested
- Escalated
- No
Thanks for calling, Marco. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
The short answer
What is Frontly's hotel answering service?
Frontly is an AI hotel receptionist and answering service for hotels and accommodation businesses. It answers guest questions, captures reservation inquiries and passes calls to your team. Use it alongside your front desk or after hours, with guest information and call rules set by your property.
THE CALLS YOUR FRONT DESK RECEIVES
From a first inquiry to a guest request
Help callers before and during their stay while your team looks after guests on site.
Reservation inquiries
Capture dates, guest numbers and room preferences, ready for the next booking step.
Property questions
Answer questions about check-in, parking and facilities from the information your property provides.
Changes and guest requests
Take the request and pass the details to reservations, reception or the team you choose.
Group and event inquiries
Capture what the organizer needs so the right person can follow up.
MORE TIME FOR THE GUEST AT YOUR DESK
Welcome your guests while Frontly handles the phone
Answer everyday questions, take reservation calls and pass guest requests to your team.
Answer guest questions before they reach reception
Frontly answers from your property information, day or night.
- What time is check-in?
- Is parking available?
- Is breakfast included?
- Can we arrive late?
Turn room inquiries into reservations
Check room availability and book during the call through a supported property-system connection.
- Requested dates and number of guests
- Room preferences and available options
- Reservation details captured for your team
Get guest requests to the right team
Frontly captures the request and follows your routing and notification rules.
- Late arrivals
- Housekeeping and maintenance requests
- Messages for reception or the duty manager
INTEGRATIONS
Fit Frontly around your property software
Check availability for your property system and discuss the reservation and guest calls you want Frontly to handle.
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
FAQ
Frequently Asked Questions
Yes. Frontly can cover calls during busy check-ins, outside office hours or when your team is occupied. You choose what it handles and when a guest should reach a person.
Frontly can handle reservation inquiries. Live room availability and reservation actions depend on the connection to your property system, so discuss the booking process you need with us before you start.
Yes. Your team can keep its property system. Explore the hotel integration listings and their availability status, then discuss the guest information and reservation actions you need the connection to support.
Frontly can capture the requested change or guest need and pass it to the team you choose. Actions inside your reservation system depend on the connection and process agreed for your property.
Yes. Frontly can transfer the calls you choose with a short spoken briefing. If nobody is available, it can take a message and notify your team under your call rules.
Yes. Frontly supports more than 40 languages. You can choose a language for an agent or route callers to a language-specific agent to suit the guests your property serves.
Yes. You can use separate workflows for different properties, with their own greetings, property information and call routing. Your team can see the calls together in one account.
Start from a ready-made receptionist workflow, then customize and test it with your property information and reception rules. Frontly guidance is available as you make it your own.
Welcome your guests. Keep the phone covered.
Find the right fit for your front desk, from everyday guest calls to connected reservation handling.