AI IVR for the Phone System You Already Run
Let callers tell you what they need.
Frontly responds to their request and follows your rules for the next step.
HEAR IT FOR YOURSELF
Try the call-routing demo
Try our illustrative bank demo and change your request during the conversation. It demonstrates routing; no real banking action takes place. No signup required.
- Frontly
Welcome to our bank demo. This is the AI receptionist. How can I help?
- Caller
A payment has gone out twice.
- Frontly
I can help you reach the payments team. What is your name?
- Caller
Elif. Actually, my wallet is missing. I need the lost cards team.
- Frontly
Thanks, Elif. I will check whether the lost cards team is available and brief them on your request.
- Name
- Elif
- Type
- Lost cards team transfer requested
- Time
- During business hours
- Escalated
- Yes
Thanks for calling, Elif. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
The short answer
What is an AI IVR?
An AI IVR lets callers explain what they need instead of choosing a numbered phone-menu option. Frontly answers routine questions, captures requests and routes selected calls to your team with a spoken briefing. You define the call-handling rules. It can work alongside an existing phone system, subject to compatibility review for a direct connection.
HELP CALLERS GET THINGS DONE
Fewer menu choices. More useful conversations.
Answer the easy questions and help the calls that need your people reach them with context.
Let callers ask in their own words
A caller explains the reason for the call. Frontly can ask a follow-up question before choosing the next step.
- I need to speak to accounts.
- Who handles new customer bookings?
- I was calling about an invoice, but I need help with delivery.
Take routine questions off your team's hands
Frontly answers from your business information so staff have more time for calls that need them.
- What services do you offer?
- Where do I send this document?
- When is your team available?
Give the receiving person the context
Frontly briefs your team before connecting the caller. If nobody is available, your fallback rules take over.
- Who is calling and why
- The team or person the caller needs
- A backup number or message when needed
FAQ
Frequently Asked Questions
A numbered menu asks callers to choose an option. A conversational IVR lets them explain the request. Frontly can answer from your business information, capture details or transfer with a briefing. Existing IVR systems vary and may also support automated tasks.
Frontly can sit in front of or alongside your phone system. You can forward an existing number; a direct connection through your provider needs a compatibility review. Check your routing destinations and fallback before changing the live line.
Review those actions with us first. Routing to a person, answering business questions and capturing messages are different from reading an account or changing a booking in your software. Connected actions depend on the supported integration and agreed scope.
Frontly can transfer to your chosen person or team with a spoken briefing. If they are unavailable, it can try a backup number or take a message under your rules.
Yes. Frontly answers 24/7. Your after-hours rules decide which calls reach an on-call person and which become messages for business hours.
Read call summaries and transcripts, review outcomes and see outcome counts in the Frontly dashboard. Use actual caller requests to refine your answers, routing and fallback rules.
Start from a ready-made receptionist workflow for your industry, add your call destinations and business information, then test routine questions, changed requests and unavailable staff. Setup time depends on verification, workflow complexity and integrations.
Help callers reach the right team
Tell us how calls reach your teams today and what you want callers to get done.