Event Venue Virtual Receptionist and Answering Service

Yes. With a wedding running in the ballroom, a couple calling about next fall still gets an answer, because Frontly picks up every inquiry while your coordinators are on the floor. It captures the event type, date, guest count and budget, and sends your sales manager the summary to follow up after the event.

Yes. Frontly offers the tour times you set and books the visit during the call, with the caller's details and a transcript attached. Connect Google Calendar or Microsoft 365 and the tour lands in your sales team's calendar; every booking also appears in your Frontly dashboard.

As fast as you can, because couples and planners often compare several venues at once. Frontly answers every inquiry call as it comes in, and an inquiry callback campaign works through the list of web inquiries you load, so each new lead gets a real conversation with your venue.

Yes. Frontly answers from the venue information you give it: capacity by layout, hours, end times, outside catering, parking, accessibility and food and beverage minimums. You decide which questions it answers itself, and which, such as a custom quote, go to your sales manager.

Frontly connects to Google Calendar and Microsoft 365 for tour bookings. For your venue management system, tell us what you use and we will check it for you. Nothing waits on that step, because every inquiry, tour and message lands in your Frontly dashboard from the first call.

Yes. Run a final headcount campaign and Frontly calls each organizer or couple, confirms guest numbers and collects dietary needs, then sends the counts to your event team. Late replies are retried and every outcome is logged, so your coordinators spend their time on the event instead of chasing.

Yes. Load the guest list and Frontly calls each guest to confirm attendance, dietary and accessibility needs, then reports the totals for that event. For very large events, Frontly Enterprise builds voice event registration to measure for your organization.

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Venue software add-ons mostly answer inside one system. A venue's phone work is wider: chasing final headcounts, following up quiet proposals, putting a vendor through to the manager on duty. Frontly runs those campaigns over the lists you load, hands calls to your staff, reports outcomes across every call, speaks more than 40 languages, and starts from a prebuilt receptionist workflow you customize in the visual builder.

Yes. A proposal follow-up campaign calls the couples and planners still deciding, asks where they are at, logs the reason and books a second venue tour for anyone keen. Your sales team sees which proposals are live and which were lost, and why.

Yes. Frontly can hand the call to the coordinator or sales manager you choose, with a short spoken briefing first so the caller never repeats their date, headcount or budget. Each transfer can try a preferred number and then a backup cell. During a live event, when nobody can pick up, Frontly takes a message and sends it to your team by email or text.

Frontly tells the caller your team will follow up rather than inventing an answer, so nobody is quoted a capacity, a package or a price you have not given it. It takes the question as a message, or transfers the call if you prefer, and you can add the answer in the visual builder.

They can. You choose how Frontly introduces itself, for example as your venue's AI receptionist, and it never pretends to be a person. What couples notice most is that the phone is answered straight away, their questions get real answers and the tour is booked before they call the next venue.

Yes. Each Frontly agent speaks the language you set, so destination couples and international planners can call a dedicated line in Spanish, Mandarin or Hindi, out of more than 40 languages with coverage varying by language. Frontly captures the date and guest count, and your team reads the transcript in the dashboard.

Yes. Headcount and RSVP calls go to organizers and guests already booked with you, about their event, and a holiday-party campaign to past clients goes only to those who opted in. Every campaign checks your Do Not Call list, reads the required disclosure statements and calls only within the hours the law allows.