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AI Agents · Outbound calling

AI outbound calling that keeps follow-ups moving.

The recall list, tomorrow's reminders, the quotes waiting for a reply. Frontly makes those calls for you and records who answered, what they need and what happens next.

Outbound campaigns
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Calling rules built in · Hosted in the US, EU, or UK · Same builder as inbound

The short answer

What is AI outbound calling?

AI outbound calling uses an AI agent to phone a contact list supplied by your business. Frontly makes reminders, recall and follow-up calls, captures responses and records outcomes in your dashboard. You set the calling schedule, retries and call-handling rules. Booking into your existing software depends on a supported connection.

Put the follow-up list to work

Make the calls your team keeps putting off

Let Frontly work through your customer list while your team handles the day's work.

  • Remind customers about appointments
  • Invite overdue customers to book again
  • Follow up an inquiry or outstanding quote

Call on your terms

Choose when calls go out and who gets called

Set your schedule, retries and Do Not Call checks. Add opt-out handling so callers can ask to stop future calls.

  • A calling schedule for your chosen timezone
  • Retries when a contact does not answer
  • Do Not Call and disclosure controls

Calling schedule and contact controls

A useful conversation

Help customers take the next step

Ask the questions that matter, capture the response and book an appointment through Frontly or a supported software connection.

  • Confirm attendance
  • Record a request for your team
  • Offer available appointment times
Check booking and software integrations

Know what needs attention

See who answered and what happens next

Review campaign progress and call outcomes. Your team can focus on the people who asked for help or need a follow-up.

  • Responses and outcomes by contact
  • Call summaries and transcripts
  • Campaign results you can export

Campaign responses and next steps

Envision it in your business

The customer calls Frontly can make for you

Start with the calls your team already needs to make.

Appointment reminders

Call customers about their upcoming visit and record who confirmed.

Explore practice reception

Overdue recalls

Invite customers back for their next check-up or service.

Explore dental recalls

Inquiry and quote follow-up

Ask whether the customer still needs help and capture the next step for your team.

Explore contractor follow-up

Frontly Enterprise

Need a larger outbound operation?

Discuss parallel outbound agents, custom connections and your operating requirements with Frontly Enterprise.

Frontly Enterprise

CUSTOMIZE FOR YOUR INDUSTRY

The industries where it matters most

The industries where this changes the most calls, and why their phones are different.

Dental virtual receptionist

Handle routine practice questions, appointment calls and recall lists while reception looks after patients at the desk.

See the industry page

Property management answering service

Capture maintenance details, answer routine tenancy questions and route selected calls while property managers work.

See the industry page

Medical answering service

Keep appointment requests and practice questions moving while reception helps patients who need the team.

See the industry page

FAQ

Frequently asked questions

Appointment reminders, recalls, follow-ups, payment reminders and reactivation calls from a contact list you supply. Choose the purpose and questions for each campaign. Use contacts you have permission to call.

You supply the contacts. Frontly works through the list and records responses and outcomes, so your team can see who needs the next conversation.

Frontly can retry unanswered or busy calls under the retry settings you choose. Review attempts and outcomes in your campaign results.

Choose the calling schedule and timezone, set up Do Not Call checks and configure opt-out handling in your workflow. Frontly provides disclosure and calling-hours controls. Your business remains responsible for the contacts and permission to call.

Frontly can book through its built-in calendar or a supported booking connection. Check the software and specific actions you need on the integrations pages. Custom connections are scoped with Frontly.

See campaign progress, contact responses and call outcomes. Open a call summary or transcript when your team needs more context, and export results for further follow-up.

HEAR IT FOR YOURSELF

Hear Frontly handle a conversation

Try a conversation in our reception demo. It lets you hear Frontly's voice and responses; the campaign video above shows the outbound experience.

Talk to the agent now

Talk to an example AI receptionist from your browser. Hear how Frontly handles a typical call.

Hear a real AI agent handle a typical inbound callNo signup, no card, no waiting on a sales rep

Keep your customer follow-ups moving

Choose a plan or tell us which customers you want to reach and what the calls need to achieve.

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