Platform · Knowledge Base
Let Frontly answer the questions staff hear every day.
Opening hours. Service areas. What to bring to an appointment. Give Frontly the business information callers need, so routine questions take less of the team's day.
Business information · Routine questions answered · Editable content
The short answer
What is the Frontly knowledge base?
The Frontly knowledge base supplies an AI receptionist with business information such as service details, FAQs, prices and policies. Frontly uses that material to answer caller questions during a conversation. The customer maintains the content and chooses which information each agent uses.
Routine inquiries
Give everyday questions a useful answer
Frontly draws on business information during the call, helping callers understand services, fees and policies without interrupting staff.
- Service descriptions and availability rules
- Hours, locations and preparation details
- Published fees and business policies
Knowledge base library
Current information
Keep the answers in step with the business
Maintain the source information when opening hours, services or policies change. Test common questions against the updated material.
- One place to maintain business information
- Content the customer can revise
- Call tests to check the answering experience
Editing a knowledge item
Relevant answers
Give each team the information it needs
Use separate knowledge material for different agents so a booking question and a support inquiry draw on the right content.
- Information assigned to the relevant agent
- Consistent source material for common questions
- Staff handover rules for questions needing help
Per-agent knowledge assignment
Envision it in your business
Routine questions Frontly can take off the team
Keep the answers specific to the business.
Services and service areas
“Do you handle this type of job?” “Do you cover our suburb?”
Hours and appointment preparation
“Are you open on Saturday?” “What should I bring?”
Fees and policies
“Is there a call-out fee?” “What is the cancellation policy?”
CUSTOMIZE FOR YOUR INDUSTRY
The industries where it matters most
The industries where this changes the most calls, and why their phones are different.
Medical answering service
Keep appointment requests and practice questions moving while reception helps patients who need the team.
See the industry pageDental virtual receptionist
Handle routine practice questions, appointment calls and recall lists while reception looks after patients at the desk.
See the industry pageHotel answering service
Answer property questions, handle reservation calls and pass guest requests to the right hotel team.
See the industry pageSmall business answering service
Answer service questions, take booking requests and capture leads while you serve customers and run the business.
See the industry pageFAQ
Frequently asked questions
HEAR IT FOR YOURSELF
Hear the answering experience
Try a sample reception call, then explore how Frontly could handle business inquiries.
Talk to the agent now
Talk to an example AI receptionist from your browser. Hear how Frontly handles a typical call.
Give the team fewer repeat questions
Let callers get routine answers while staff focus on the conversations that need them.