Platform · Workflow Builder
Handle calls the way the business needs.
Choose what Frontly asks, answers and does next. Shape a ready-made industry workflow around everyday calls, then test the conversation before going live.
Editable call flows · Business-specific rules · Browser testing
The short answer
What is the Frontly workflow builder?
The Frontly workflow builder lets businesses shape how an AI receptionist handles calls without coding. Set the greeting, questions, booking steps and staff handovers on a visual canvas, starting from a ready-made receptionist workflow for the chosen industry.
Call handling
Set what happens after hello
Give common inquiries a clear path, from the first question to a booking, message or staff handover.
- Choose the questions to ask
- Set the next step for each call type
- Edit the conversation without code
Business fit
Keep the details specific to the business
Start with an industry workflow, then add the services, opening hours and call rules callers need.
- A ready-made industry starting point
- Business information in the greeting and answers
- Rules the customer can update
Editing the words your AI speaks
Confidence before launch
Hear the call before customers do
Test routine inquiries and handovers in the browser. Refine the wording and paths before putting the workflow on the phone.
- Try realistic caller questions
- Check booking and transfer paths
- Keep improving as needs change
Branching logic in a call flow
Envision it in your business
Call rules that reflect the business
A different next step for each reason people call.
Quote inquiries
Collect the job type, location and timing before the team calls back.
Explore caller intakeAppointments
Ask what the caller needs and follow the booking rules set for the receptionist.
Staff handovers
Route the right calls to the team, with a message path when nobody is available.
Explore staff handoverCUSTOMIZE FOR YOUR INDUSTRY
The industries where it matters most
The industries where this changes the most calls, and why their phones are different.
After-hours answering service
Answer evening and weekend calls, capture requests and route selected calls to your on-call contact.
See the industry pageDental virtual receptionist
Handle routine practice questions, appointment calls and recall lists while reception looks after patients at the desk.
See the industry pageReal estate answering service
Handle listing questions, arrange property visits and capture seller appraisal requests while agents meet clients.
See the industry pageSmall business answering service
Answer service questions, take booking requests and capture leads while you serve customers and run the business.
See the industry pageFAQ
Frequently asked questions
HEAR IT FOR YOURSELF
Hear the answering experience
Try a sample reception call, then explore how Frontly could handle business inquiries.
Talk to the agent now
Talk to an example AI receptionist from your browser. Hear how Frontly handles a typical call.
Make reception fit the business
Set the call rules that free the team to focus on customers.