Education Answering Service and Virtual Receptionist

Yes. Frontly answers course, start-date, location and entry-requirement questions 24/7, using only the course information you approve. It books advising calls and info sessions, and takes a message for admissions when a question needs a person. Every call lands in your Frontly dashboard with the full transcript.

Frontly doesn't guess. If the answer isn't in the information you approved, it says so, takes the caller's details and question, and either books a callback or transfers the call to admissions with a spoken briefing. You see the unanswered question in the dashboard and can add an approved answer.

You are, which is why Frontly answers only from the information you write and approve. Your school stays responsible for what is said on its behalf, so you can read every transcript and change any answer in the visual builder. Check your own compliance obligations with your advisor.

Yes. Load the list of people who inquired and Frontly calls each one, answers their questions from your approved information and books an advising call or info session. Numbers that do not answer are retried, and every outcome is logged, so no lead goes cold waiting for an advisor.

Yes, to your opted-in list only. Course promotion calls count as telemarketing, so load only contacts who agreed to hear from you. Start-date reminders to enrolled students are separate. Every campaign checks your Do Not Call list, reads the required disclosure statements and calls only within the hours the law allows.

A student information system's assistant mostly answers inside that platform. The calls admissions care about are the 8pm phone inquiry and the lead nobody followed up. Frontly answers those calls, runs follow-up campaigns over the lists you load, hands calls to admissions, reports outcomes per campaign, speaks more than 40 languages, and gives you a prebuilt receptionist workflow to customize.

Tell us which student information system or admissions CRM you use and we will check it for you. Some vendors approve the connection first. Nothing waits on that step. Your admissions team sees every inquiry, with the course of interest and transcript, in your Frontly dashboard from the first call.

Yes. Frontly's outcome analytics and campaign reporting show what happened on each campaign you run: questions answered, advising calls booked, messages taken and numbers that did not answer. You see bookings versus questions per campaign, and which ones are worth running again.

Yes. Each Frontly agent speaks the language you set, so a prospective international student can call a dedicated Spanish, Mandarin, Vietnamese or Hindi line, out of more than 40 languages, and ask about entry requirements or start dates. Frontly answers from your approved course information, and your admissions team reads the transcript in the dashboard.

They can. You choose how Frontly introduces itself, for example as your school's AI receptionist, and it never pretends to be a person. What prospective students notice most is a clear answer at 9pm and an advising call booked for a time that suits them.

No. Frontly handles the inquiry and the booking: it answers questions from your approved information, books the advising call or info session, and passes the caller to your team. Your admissions staff and student information system run enrollment, records and assessments, as they do now.