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Operations · Call Analytics

Know what happened on the phone.

See the bookings, messages and inquiries that came in while the team was busy. Frontly keeps call summaries and outcomes together, making follow-up easier to prioritize.

Covers inbound & outbound
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Call summaries · Outcome counts · Campaign reporting

Executive analytics dashboard

The short answer

What does Frontly call analytics show?

Frontly call analytics brings call history, summaries and outcome tags into the dashboard. Review bookings, messages and inquiries, count the outcomes configured for each workflow and assess inbound or outbound activity. The reports help the team decide what to follow up and where call handling needs attention.

Call history

Catch up without replaying the day

Review call summaries and the inquiries captured while staff were with customers, on other calls or away.

  • Inbound and outbound call history
  • Summaries beside the transcript
  • Bookings and messages ready to review

The dashboard at a glance

Useful outcomes

See how calls ended

Count the outcomes configured for the workflow, from bookings and messages to new inquiries and handovers.

  • Outcome tags for each call
  • Labels the customer can adapt
  • Counts that support reception reviews

Call summary and outcome tags

Team follow-up

Bring the right calls to the team

Choose which call information reaches a person or shared inbox so staff know what needs attention.

  • Call logs or summaries
  • Messages or booking notifications
  • Workflow actions for missed or silent calls

Call alerts

Envision it in your business

Turn call records into a useful next step

A clearer view of reception and follow-up.

Morning follow-up

Review messages and inquiries received while the team was away.

Reception review

Look at outcomes and transcripts to identify questions or call paths worth improving.

Campaign review

Assess the responses and outcomes from an outbound list.

Explore outbound campaigns

CUSTOMIZE FOR YOUR INDUSTRY

The industries where it matters most

The industries where this changes the most calls, and why their phones are different.

After-hours answering service

Answer evening and weekend calls, capture requests and route selected calls to your on-call contact.

See the industry page

Small business answering service

Answer service questions, take booking requests and capture leads while you serve customers and run the business.

See the industry page

Accounting answering service

Answer practice questions, arrange client meetings and follow up missing paperwork while accountants finish client work.

See the industry page

Virtual receptionist

Handle routine calls and appointment requests while your reception team gives visitors their attention.

See the industry page

FAQ

Frequently asked questions

Yes. Open the call history to see its transcript, summary and outcome tags, along with captured messages or bookings.

Yes. Workflows start with outcome tags that the customer can rename and extend, so reports reflect the calls and follow-up the business cares about.

Yes. Choose notifications for call logs, summaries, messages or bookings, sent to a person or a shared inbox according to the workflow.

Yes. Review campaign responses and outcomes alongside call history to understand what happened to the list.

No. A call outcome records what happened in the conversation. Confirmed sales and revenue need to be checked against the business records that establish payment.

HEAR IT FOR YOURSELF

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Get a clearer view of reception

See the conversations and outcomes that deserve the next step.

Plans and pricingExplore call handling
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