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Attorney consulting a client across the desk in a law library
Capturing new-client intake right now

AI Front Desk for Law Firms

The client who called at 6pm won't wait.

Frontly captures the intake and books the consult before they try the next firm.

Get StartedTry a Free Test Call
Live in about an hourAnswers 24/7Structured intake, not a messageIntake only, never advice

HEAR IT FOR YOURSELF

Hear it take a new matter now

Call our AI agent right now. It will handle a new client intake call, just like it would for your firm. No signup required.

It runs in your browser. Nothing to install, no number to give us.No signup, no card, no waiting on a sales rep.Interrupt it, change your mind, ask for a human. It is the live agent, not a recording.
Sample call
A call like the one you are about to make
  1. Frontly

    Good evening, thank you for calling. This is the intake line. How can I help?

  2. Caller

    I was rear-ended last week and I want to know whether I have a case.

  3. Frontly

    I can take the details and get them in front of an attorney. I am not able to give legal advice myself. Can I start with your name?

  4. Caller

    Dana.

  5. Frontly

    Thanks Dana. Was a police report filed, and have you spoken to any insurer yet?

  6. Caller

    There is a report. I have not spoken to anyone.

  7. Frontly

    Noted. Personal injury, police report filed, no contact with an insurer. The intake team has a consultation open tomorrow at 9:30 in the morning.

  8. Caller

    Book it.

Captured in your dashboard
Name
Dana
Type
Personal injury consult
Time
Tomorrow, 9:30 AM
Escalated
No

Your script, your appointment types and your escalation rules are set during setup.

The short answer

What is Frontly for law firms?

Frontly is an AI virtual receptionist and answering service for law firms. It answers every new-client call 24 hours a day, captures structured intake details, runs first-pass conflict questions, and books consultations, landing every matter in your Frontly dashboard with a full transcript for your team to action. Live in about an hour.

THE PROBLEM

The Best Client You Lost Was the One Who Called After 5pm

72%

of personal injury and family law calls arrive outside business hours. They go to the next firm.

$3K-$30K+

average value of a single new matter. Missing a handful of intake calls a month is real revenue lost.

< 5 min

intake window before most legal clients start calling the next firm on their list

$75K+/yr

loaded cost of a dedicated intake coordinator. Frontly handles the same call volume 24/7 for a fraction of it.

HOW IT WORKS

Live in About an Hour. Built Around Your Practice Areas.

1

Connect Your Phone

Forward your firm's line or get a dedicated AI number. No hardware, no IT project. Takes 5 minutes.

2

We Design Your Intake Workflow

Our team maps your practice areas, fee structure, matter types, and conflict screening rules. We build the intake script around how your firm actually operates.

3

Go Live

Frontly answers every intake call 24/7, runs first-pass conflict screening, captures matter details, and books consultations into your Frontly dashboard for your team to carry across.

WHAT FRONTLY HANDLES

Every Client Call, Handled

Frontly answers intake 24/7 and captures the matter your team cannot afford to lose to the next firm. Every intake lands in your Frontly dashboard, with nothing to integrate. The AI takes intake only and never gives legal advice.

New-client intake

Captures the matter type, key details, and contact information, and writes a structured intake into your Frontly dashboard with the full transcript.

Consultation bookings

Checks your availability and books the initial consultation during the call, with confirmation sent to the client and the assigned attorney.

Practice-area routing

Directs family, real estate, personal injury, estate planning, commercial, and other calls to the right team based on your rules.

First-pass conflict flags

Captures the prospective client and any opposing party mentioned, and flags potential conflicts for the responsible partner. Final determination stays with the firm.

After-hours intake

Answers the personal injury and family law calls that arrive after 5pm, before the caller reaches the next firm on their list.

Visual Workflow Builder

Script Your Intake Around Your Practice Areas

1

We Build It For You

Our team maps your practice areas, your matter types, and your fee structure, then scripts the intake questions your firm actually asks.

2

Practice-Area Routing

Family, real estate, personal injury, and commercial callers each follow their own path to the right team.

3

Intake Only, Never Advice

The script is built to capture the matter and book the consultation. The AI does not answer legal questions, and the boundary is set by you.

4

First-Pass Conflict Questions

Capture the prospective client and any opposing party named, so a potential conflict is flagged before an intake is confirmed.

5

Change It Yourself

Adjust the questions, the routing, or the after-hours rules as your practice mix changes, without waiting on us.

Outbound calling, and deploying Frontly into your own cloud, are enterprise capabilities scoped with our team. See enterprise

See all features

INTEGRATIONS

Works with the software legal already runs on

Frontly connects to any system that exposes an OAuth2 or API-key integration. These are the ones we have verified for this industry.

Clio

Connects via OAuth2

Visit Clio

Smokeball

Connects via OAuth2. Vendor approves the connection first

Visit Smokeball

Actionstep

Connects via OAuth2

Visit Actionstep

LEAP

Connects via OAuth2. Vendor approves the connection first

Visit LEAP

Not on the list? If your system offers an OAuth2 or API-key integration, we can connect it. Tell us what you run and we will confirm before you commit to anything.

WHAT USUALLY DECIDES IT

The three questions that come up every time

A real person, whenever the caller wants one

Every workflow can hand the call to the responsible attorney or your intake team. The transfer carries a spoken briefing, so your team picks up already knowing who is calling and why. The caller never has to explain themselves twice, which is usually the moment a good call turns into a complaint.

More than one language, on the same number

Frontly takes intake in more than one language on the same firm number. For immigration, family and personal injury work in particular, the inquiry often arrives from someone more comfortable explaining their situation in another language.

Flat monthly rate, with the meter switched off

No per-minute billing, no per-call fee, and no cap on how many questions the AI is allowed to answer. Your busiest month does not produce your largest invoice, and adding another topic to its knowledge does not add a line to the bill. See pricing for the current rates.

ANSWERING SERVICE OR AI

Do law firms need an answering service or an AI receptionist?

A legal answering service takes the caller's details and emails them to you. An AI receptionist runs the intake: it captures the qualifying answers, books the consultation, and delivers a full transcript. For a firm the difference is whether tomorrow starts with a name and number or with a matter ready to assess.

Where a staffed answering service still wins

Sensitive first calls. In family law, personal injury and criminal work, the first conversation can be the hardest one the caller has had all year. A trained operator manages that better, and some firms will always want a person on that line. Frontly transfers to your intake team on request.

Where Frontly wins

Intake is otherwise a structured interview, which is exactly what software is good at. Every inquiry gets the same qualifying questions in the same order, at 2 a.m. and on a Sunday, with the transcript attached. No detail is lost because the operator was writing quickly.

Most businesses end up running one or the other rather than both. If you are weighing it up properly, the full cost and capability breakdown is in Frontly against a virtual receptionist.

WHERE INTAKE LEAKS

Legal intake leaks at the phone, not at the marketing budget

Legal is a high-value, low-volume phone business. One captured matter can be worth more than a year of the system, and the inquiry that reached voicemail was already paid for through advertising.

Already paid forevery inquiry that reaches voicemailThe advertising spend that produced the call is gone whether or not anybody picks up. Capture is the cheapest lever in the whole funnel, because nothing upstream of it has to change.
Structured intakecaptures the same facts on every matterMatter type, key dates, opposing party, contact details. Recorded the same way every time, so the file is usable before a lawyer has spoken to anyone.
Intake onlythe model keeps advice with lawyersQualify the matter, capture the facts, book the consultation. That boundary is what makes it adoptable in a regulated profession.
Stored and hosted in your region: US, EU, UK
Encrypted in transit and at rest
Enterprise: deploy in your own cloud or on-prem

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for Legal

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Your call flow, your rules

What the agent asks, what it books on the spot, and what gets a human woken up. Built with you before you go live.

See the workflow builder

After-hours answering

New matters arrive at night and on weekends. See how after-hours intake works when nobody is in the office.

See after-hours

Virtual vs AI receptionist

They look similar and cost very differently. A practical guide to choosing.

Read the guide

Ready to Win Every Intake?

Set up your AI front desk in about an hour and capture every intake call, day or night.

Activate My Legal Front DeskTalk to the Team
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