Legal Virtual Receptionist and Answering Service for Law Firms
Stay with your client. Frontly takes the inquiry.
Give new callers a useful first response while your lawyers focus on their work.
HEAR IT FOR YOURSELF
Hear a legal intake call for yourself
Try an example legal receptionist before you decide how Frontly should work for your firm.
- Frontly
Good evening, thank you for calling. This is the intake line. How can I help?
- Caller
I was rear-ended last week and I want to know whether I have a case.
- Frontly
I can take the details and get them in front of an attorney. I am not able to give legal advice myself. Can I start with your name?
- Caller
Dana.
- Frontly
Thanks Dana. Was a police report filed, and have you spoken to any insurer yet?
- Caller
There is a report. I have not spoken to anyone.
- Frontly
Noted. Personal injury, police report filed, no contact with an insurer. The intake team has a consultation open tomorrow at 9:30 in the morning.
- Caller
Book it.
- Frontly
Done, Dana. Your consultation is booked for 9:30 tomorrow morning, and a confirmation is on its way by text. The attorney will have your details before you arrive.
- Name
- Dana
- Type
- Personal injury consult
- Time
- Tomorrow, 9:30 AM
- Escalated
- No
Thanks for calling, Dana. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
The short answer
What is Frontly's legal virtual receptionist?
Frontly is an AI legal virtual receptionist and answering service for law firms. It answers calls, captures initial intake details and arranges consultations under your firm's rules. Use it alongside reception or after hours, with advice, conflict decisions and acceptance of work kept with your firm.
THE CALLS YOUR FIRM RECEIVES
New inquiries and existing clients need different responses
New-client inquiries
Ask your initial questions, capture why they are calling and collect a consultation request or book under your rules.
Existing-client messages
Find out who the caller needs and pass on their request, with a briefing when a call is transferred.
Practice-area routing
Send calls to the person or team your firm chooses for that type of inquiry.
GIVE YOUR LAWYERS MORE TIME WITH CLIENTS
Keep client work moving while Frontly handles reception
Answer routine inquiries, capture new-client details and help existing clients reach the right person.
Answer routine inquiries without interrupting your team
Frontly answers from the information your firm provides.
- Do you handle this type of matter?
- What does a consultation cost?
- Where is your office?
Get the details before the first consultation
Frontly asks your intake questions and books a consultation or captures a request.
- Why the caller needs a lawyer
- Contact details and preferred time
- Party names your intake process requires
Help existing clients reach their lawyer
Frontly takes messages and passes the calls you choose to the right person.
- Requests for a particular lawyer
- Time-sensitive calls under your rules
- A short briefing before a transfer
INTEGRATIONS
Connect intake with your practice software
Find your firm's system and discuss which intake details and consultation actions the connection needs to support.
Legal practice
Clio
MyCase
Needs the MyCase Advanced plan
PracticePanther
Smokeball
Needs the Smokeball Prosper+ plan
Filevine
Lawmatics
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
FAQ
Frequently Asked Questions
Yes. Frontly can capture new inquiries and existing-client messages outside office hours. Your firm sets the questions, consultation rules and which calls should reach a person.
Yes. Frontly can book consultations using its built-in calendar and your rules, or capture requests for your team to review. Actions in another system depend on the connection you need.
Your firm decides suitability, conflicts and whether to accept work. Frontly can capture the initial information your intake process asks for and arrange the next conversation under your rules.
Frontly handles reception using the information and call rules your firm provides. Questions requiring legal advice or professional judgment are for your lawyers; Frontly can capture the request or transfer the caller.
Explore the legal integration listings and their availability status. If your practice system is essential from day one, discuss the intake information and consultation actions you need before choosing how to start.
Yes. Frontly can transfer the calls you choose with a short spoken briefing. If the person is unavailable, it can take a message and notify your team under your rules.
Yes. You can run follow-up calls from your own list of inquiries, capture the response and arrange a consultation or callback under your rules. Your firm decides who to contact.
Start from a ready-made receptionist workflow, then customize and test it with your practice areas and intake questions. Frontly guidance is available as you make it your own.
Make the first call a useful conversation.
Find reception that fits your intake process and the practice software your firm relies on.