AI Receptionist and Answering Service for Contractors
Keep working. Frontly handles the next call.
Answer service questions, book visits and capture quote requests while you're on the tools. A booking calendar and message inbox are built into Frontly.
A front desk for a business run from a mobile
Frontly is an AI receptionist and answering service for independent contractors and small service teams. It answers calls, books appointments in its own calendar and keeps messages ready for follow-up. Separate scheduling software isn't required.
Fewer interruptions for the same everyday questions
Frontly answers from the service information you provide, so you can stay with the job.
If a price needs a site visit, Frontly takes the details for a quote.
- “Do you cover my area?”
- “Do you do this type of repair?”
- “What's the service call fee?”
- “Are you licensed and insured?”
Book the visit while the customer is on the phone
Frontly checks availability and books a time in its built-in calendar. The customer gets an appointment, and you get the details to prepare for the visit.
- Quote visits and service appointments in one calendar
- Customer details and booking notes together
- Bookings added by Frontly or entered by you
Frontly calendar
Service visit
Thursday, 10:00 am
- Customer
- Alex
- Notes
- Repair inquiry
One person today. A small crew tomorrow.
Give each bookable team member a separate calendar. Frontly can check who is available and book the appointment with the right person.
- Run one calendar when you work alone
- Add bookable people as the team grows
- View appointments for one person or the whole team
Alex
10:00 am
Appointment
Sam
11:00 am
Appointment
Separate calendars for bookable people
Know when an inquiry needs attention
A burst pipe needs a different response from a routine quote request. Frontly captures the problem, location and callback number, then follows the rules you set.
- Flag urgent messages for follow-up
- Send an SMS alert when configured
- Put selected calls through to approved contacts
Pick up the next request with the details ready
Between jobs, check messages, read a call summary and see what needs a reply. Mark messages resolved as you follow up, and use the transcript when you need more context.
Booking and message emails keep the people you choose informed.
Caller reports an active leak
Address and callback number captured
Customer requests a callback
Message and call summary ready to review
HEAR IT FOR YOURSELF
Hear a job inquiry for yourself
Make an example call about a service or visit. Hear the conversation before deciding how Frontly should handle calls for the business.
- Frontly
Thanks for calling. This is the AI receptionist. How can I help?
- Caller
Can I arrange a visit to quote for some work?
- Frontly
I can take the details for the team. What is the address, and when would you like the work done?
- Caller
It is at our office on Oak Street. Next week would suit us.
- Frontly
Thank you. May I take your name and the best number for the team to call?
- Name
- New customer
- Type
- Request captured for the team
- Time
- 10:30 AM
- Escalated
- No
Thanks for calling, New customer. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
INTEGRATIONS
Already using job software?
Find the connection your business needs and check which booking or job actions it supports. Frontly's built-in calendar is an option when you don't need that connection.
Trades and home services
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
FAQ
Frequently Asked Questions
No. Frontly has its own booking calendar, message inbox and call history. You can handle reception and appointments without connecting a separate scheduling system.
Yes. Forward the existing number to Frontly so customers can keep using it.
Yes. Built-in resources let you organize appointments across bookable people, with a separate calendar for each.
Yes. Add appointments manually alongside those taken by Frontly, and change or cancel bookings in the dashboard.
Frontly shares the fees you provide and captures requests that need assessment. It can book a quote visit or take a message for a callback.
Yes. Configure SMS alerts or transfer selected calls to approved contacts. You decide which requests should reach a person and which should become a message.
Start from a ready-made receptionist workflow for your industry. Add business information and booking rules, then test the calls before using it with customers.
Keep the work moving and the phone covered
Give the next caller an answer, an appointment or a clear next step while you finish the job in front of you.