AI Agents · Multi-Agent Teams
A team of AI specialists behind one number.
Give bookings, support and other call types their own AI specialist. Your front-desk agent hears what the caller needs and passes on a short summary, so the next agent has the context.
One number · Warm handover between agents
Front desk handing a caller to a specialist agent
The short answer
What are Frontly multi-agent teams?
Frontly multi-agent teams use AI call routing to connect callers with specialist AI agents behind one phone number. Your front-desk agent identifies the request and passes a short summary to a booking, support or language specialist. Each specialist follows its own workflow. Calls needing your staff can use a separate human-handover step.
A specialist for the request
Give different calls their own AI specialist
Bookings, service questions and account inquiries can follow different conversations. Each specialist has its own instructions and business information.
- A booking agent for appointment calls
- A support agent for service questions
- A language specialist when the caller asks
A front-desk agent and specialist AI agents
Keep the conversation moving
Pass on the reason for the call
The next agent gets a short summary of the request. It can pick up the relevant details without asking the caller to start from the beginning.
- Why the caller needs a specialist
- Key details from the conversation
- The specialist continues on the same call
A request summary passed to a specialist
Your people when needed
Keep a clear path to your team
AI specialists handle the conversations you give them. When a caller needs a person, your human-handover rules decide the next step.
- Choose the call types each agent handles
- Allow selected handovers between agents
- Bring your staff in when their help is needed
A specialist agent with a route to human help
Envision it in your business
Choose the specialist for each kind of caller
Give each agent a clear job and let the call move between them.
Different departments
A booking question reaches the booking agent. A service question reaches the support agent.
Explore conversational call routingDifferent languages
A caller asks for Spanish and your front desk passes them to your Spanish-speaking agent.
Explore language specialistsA request that needs your people
Pass the call to your chosen team member with a private briefing and acceptance.
Explore screened human handoverFrontly Enterprise
Planning specialist teams across locations?
Discuss your departments, custom software connections and deployment requirements with Frontly Enterprise.
CUSTOMIZE FOR YOUR INDUSTRY
The industries where it matters most
The industries where this changes the most calls, and why their phones are different.
AI IVR to replace your phone menu
Let callers explain what they need and reach the right person or next step through a conversation.
See the industry pageIT answering service for MSPs
Capture the client, support issue and impact, then follow your service desk's priority and handoff rules.
See the industry pageAfter-hours answering service
Answer evening and weekend calls, capture requests and route selected calls to your on-call contact.
See the industry pageAnswering service for contractors
Answer service-area and call-out questions, capture job details and pass urgent requests to your chosen contact.
See the industry pageFAQ
Frequently asked questions
HEAR IT FOR YOURSELF
Hear Frontly handle a conversation
Try our reception demo to hear Frontly's voice and responses. Discuss your call types with us to plan a specialist-agent team.
Talk to the agent now
Talk to an example AI receptionist from your browser. Hear how Frontly handles a typical call.
Build the AI team your callers need
Tell us which calls you handle, which languages you need and where your people should join.