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AI Agents · Inbound

AI phone answering that never misses a call, day or night.

Let Frontly answer the phone while you look after your customers. Routine questions answered, appointments booked and new inquiries ready for your team to follow up.

Inbound calls
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Answers in seconds · 24/7, holidays included · Hosted in the US, EU, or UK

The short answer

What is AI phone answering?

AI phone answering uses an AI receptionist to handle your business calls. Frontly answers 24/7, responds to questions using your business information, books appointments and captures messages. When a caller needs your team, it can transfer with a spoken briefing. Each call has a summary, transcript and outcome in your Frontly dashboard.

Keep new business coming in

Let Frontly take calls while you work

With a customer or closed for the day? Frontly answers in your business name and helps the caller take the next step.

  • Answers day, night, weekends and public holidays
  • Captures what the caller needs and how to reach them
  • Offers appointments under your booking rules

An after-hours call answered

Cover the busy periods

Help several callers at the same time

When the phone gets busy, each caller has their own conversation with Frontly. Your team can keep serving the people already with them.

  • Several calls answered at once
  • Routine questions handled during the call
  • Calls passed to your team under your rules

Three callers, three separate conversations

Give callers useful answers

Let callers explain what they need

Frontly answers from the business information you provide. A caller can ask a question, add a detail or ask to speak to your team.

  • Do you offer this service?
  • What times can I book?
  • Can someone call me back about a quote?
Integrations

A caller asks a question and gets an answer

Make follow-up easier

Know what the caller needs before calling back

Your team gets the conversation summary, contact details and outcome together. Pick up the request with the context already there.

  • Read the summary or full transcript
  • See bookings, messages and new leads
  • Receive the email or SMS notifications you choose

A call summary and next step for your team

Envision it in your business

Choose where Frontly answers for you

Cover the calls your team needs help with, or let Frontly answer first.

Cover evenings and weekends

Answer late questions and capture requests while the business is closed.

Explore after-hours answering

Help callers reach the right team

Let callers explain what they need, then transfer with a short briefing.

Explore AI call routing

Capture new-customer details

Ask the key questions, then send a form link when more detail is needed.

Explore caller intake

CUSTOMIZE FOR YOUR INDUSTRY

The industries where it matters most

The industries where this changes the most calls, and why their phones are different.

After-hours answering service

Answer evening and weekend calls, capture requests and route selected calls to your on-call contact.

See the industry page

Virtual receptionist

Handle routine calls and appointment requests while your reception team gives visitors their attention.

See the industry page

Real estate answering service

Handle listing questions, arrange property visits and capture seller appraisal requests while agents meet clients.

See the industry page

Accounting answering service

Answer practice questions, arrange client meetings and follow up missing paperwork while accountants finish client work.

See the industry page

FAQ

Frequently asked questions

Yes. Forward calls when your team is busy, cannot answer or has finished for the day. Frontly can also answer first and pass selected calls to your team.

Yes. You can forward your existing number to Frontly or discuss moving it. A direct connection through your phone provider is subject to a compatibility review.

Frontly can book using its built-in calendar or a supported connection to your booking system. Check your software and the booking actions you need on the integrations pages.

Frontly can transfer with a spoken briefing. You choose the person or team for each call type. If they are unavailable, it can try a backup or take a message under your rules.

Several callers can speak to the same inbound agent at once. Each gets a separate conversation, so one call does not hold up the next.

Each call has a summary, transcript and outcome in your Frontly dashboard. You can also choose email or SMS notifications for messages, bookings or call summaries.

Start from a ready-made receptionist workflow for your industry. Add your business information, choose how calls should be handled and test it before going live. Setup time depends on verification, workflow complexity and integrations.

HEAR IT FOR YOURSELF

Your AI Receptionist Is Ready to Talk

Talk to our AI receptionist straight from your browser. No signup. No credit card.

Talk to the agent now

Talk to an example AI receptionist from your browser. Hear how Frontly handles a typical call.

Hear a real AI agent handle a typical inbound callNo signup, no card, no waiting on a sales rep

Give your next caller a helpful answer

Choose your plan, or check the connection you need for your existing booking or customer system.

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