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Dentist greeting a patient at the front desk of a modern clinic
Answering patient calls right now

AI Front Desk for Dental Practices

Every missed call is an empty chair.

Frontly answers 24/7 and books the patient before they try another office.

Get StartedTry a Free Test Call
Live in about an hourAnswers 24/7Unlimited concurrent callsEmergency triage by your rules

HEAR IT FOR YOURSELF

Hear it book a patient now

Call our AI agent right now. It will handle a patient appointment booking, just like it would for your practice. No signup required.

It runs in your browser. Nothing to install, no number to give us.No signup, no card, no waiting on a sales rep.Interrupt it, change your mind, ask for a human. It is the live agent, not a recording.
Sample call
A call like the one you are about to make
  1. Frontly

    Good evening, thanks for calling the practice. How can I help?

  2. Caller

    One of my crowns came out at dinner. It is not painful, but I would like it looked at.

  3. Frontly

    Sorry to hear that. A crown recement is a thirty minute visit. Have you been in to see us before?

  4. Caller

    Yes, about a year ago. My name is Priya.

  5. Frontly

    Thanks Priya. I have tomorrow at 8:40 in the morning, or Thursday at 2 in the afternoon.

  6. Caller

    Tomorrow morning works.

  7. Frontly

    Booked for 8:40 tomorrow morning. If the pain starts overnight, call back and I will page the on-call dentist.

Captured in your dashboard
Name
Priya
Type
Crown recement, 30 min
Time
Tomorrow, 8:40 AM
Escalated
No

Your script, your appointment types and your escalation rules are set during setup.

The short answer

What is Frontly for dental practices?

Frontly is an AI virtual receptionist and answering service for dental practices. It answers every patient call 24 hours a day, books and reschedules appointments, triages after-hours pain and trauma calls to your on-call dentist, and captures every booking in your Frontly dashboard with a full transcript. Live in about an hour.

THE PROBLEM

Missed Calls Mean Empty Chairs

21x

more likely to book a patient if you respond to their inquiry within 5 minutes

Source: Harvard Business Review

After hours.

Most patients call to book or reschedule outside office hours, when your front desk isn't available.

Instant

Frontly answers the moment the call comes in. Every call answered before patients hang up and book elsewhere.

HOW IT WORKS

Live in About an Hour. No Disruption to Your Practice.

1

Connect Your Phone

Forward your existing office line or get a dedicated AI number. No hardware changes needed.

2

We Configure Your Workflow

Our team builds your call flows around your appointment types, provider availability, and how your practice operates.

3

Go Live

Frontly answers every call, books appointments into your schedule, handles cancellations, and escalates a genuine emergency to your on-call dentist.

WHAT FRONTLY HANDLES

Every Dental Call, Handled

From new-patient bookings to after-hours emergencies, Frontly answers the calls your front desk cannot get to while the team is chairside. Every booking lands in your Frontly dashboard, with nothing to integrate.

New-patient bookings

Captures the caller's name, contact details, and reason for visit, then books the first suitable appointment straight into your Frontly dashboard.

Reschedules and cancellations

Handles changes 24/7, updates the booking, and frees the slot so your team can offer it to someone on the waitlist.

After-hours dental emergencies

Triages pain and trauma calls by rules you set, captures the details, and escalates a genuine emergency to your on-call number straight away.

Fees, insurance and general questions

Answers common questions about fees, what you accept, parking, location, and office hours so your front desk isn't interrupted mid-treatment.

Existing-patient and post-treatment calls

Captures the question, checks the patient's history, and routes anything clinical to a provider. The AI never gives clinical advice.

Visual Workflow Builder

Script Your Front Desk Without Code

1

We Build It For You

Our team maps your appointment types, your providers, and your hours, then scripts exactly what the AI asks before it books a chair.

2

Emergency Triage You Define

You decide what counts as urgent. A knocked-out tooth reaches your on-call dentist; a whitening inquiry books normally.

3

New Patient Versus Existing

The script separates a first-time caller who needs qualifying from an existing patient moving an appointment.

4

Change It Yourself

Adjust provider availability, appointment lengths, or the questions asked, any time, without waiting on us.

5

Intelligent Branching

Route by appointment type, provider, or time of day, so an after-hours emergency never follows the same path as a routine cleaning.

Outbound calling, and deploying Frontly into your own cloud, are enterprise capabilities scoped with our team. See enterprise

See all features

INTEGRATIONS

Works with the software dental already runs on

Frontly connects to any system that exposes an OAuth2 or API-key integration. These are the ones we have verified for this industry.

Live today

Zanda

Connects via API key. Running in a real clinic today

Visit Zanda

Cliniko

Connects via API key

Visit Cliniko

Dentally

Connects via OAuth2 or API key

Visit Dentally

Not on the list? If your system offers an OAuth2 or API-key integration, we can connect it. Tell us what you run and we will confirm before you commit to anything.

WHAT USUALLY DECIDES IT

The three questions that come up every time

A real person, whenever the caller wants one

Every workflow can hand the call to your practice manager or on-call dentist. The transfer carries a spoken briefing, so your team picks up already knowing who is calling and why. The caller never has to explain themselves twice, which is usually the moment a good call turns into a complaint.

More than one language, on the same number

Frontly answers in more than one language on the same practice number. For a clinic serving a community that does not speak English at home, that is the difference between a patient booking an appointment and hanging up.

Flat monthly rate, with the meter switched off

No per-minute billing, no per-call fee, and no cap on how many questions the AI is allowed to answer. Your busiest month does not produce your largest invoice, and adding another topic to its knowledge does not add a line to the bill. See pricing for the current rates.

ANSWERING SERVICE OR AI

Should a dental practice use an answering service or an AI receptionist?

An answering service takes a message and passes it on. An AI receptionist finishes the job on the call. For a practice the difference is whether the patient who calls at 8 p.m. books a real appointment or leaves a number and waits. Frontly books, reschedules and fills the gap a cancellation just left.

Where a staffed answering service still wins

A trained operator reads a distressed caller faster than any software. Someone ringing in pain at midnight often needs reassurance before they need a booking, and a person hears that in the first sentence. It is the strongest argument for keeping a staffed service on your emergency line.

Where Frontly wins

Everything else is routine, and routine is where a message-taking service leaks money. New patient inquiries, reschedules, cancellation backfill and recall chasing all complete on the call, at any hour, without your front desk touching them the next morning.

Most businesses end up running one or the other rather than both. If you are weighing it up properly, the full cost and capability breakdown is in Frontly against a human receptionist.

WHERE THE MONEY LEAKS

The calls a chairside team cannot take are the ones worth the most

A dental practice does not lose patients on the calls that reach the front desk. It loses them in the gap between the phone ringing and somebody being free to answer it, which for most practices is most of the day.

Chairside hoursare when new-patient and cancellation calls arriveThe front desk is gloved up, sterilizing, or checking someone out. The call that goes to voicemail during treatment is the one a competing practice answers on the first ring.
Booked productionis the number to watch, not calls answeredAn answered call that ends in a message has not filled a chair. The system has to complete the booking on the call, against your appointment types and your actual schedule.
Recall and waitlistworked without front-desk timeCancellations refilled from a waitlist, and recall lists actually worked through, are the two jobs that never reach the top of a busy day. Both of them are phone work.
Stored and hosted in your region: US, EU, UK
Encrypted in transit and at rest
Enterprise: deploy in your own cloud or on-prem

FAQ

Frequently Asked Questions

KEEP EXPLORING

Keep exploring Frontly for Dental

Go deeper on the capabilities, comparisons, and guides that matter most.

24/7 inbound answering

How Frontly answers every call, qualifies the caller, and books the job in your dashboard.

How inbound works

Your call flow, your rules

What the agent asks, what it books on the spot, and what gets a human woken up. Built with you before you go live.

See the workflow builder

After-hours answering

Patients ring about pain at 9pm. See how the overnight shift is triaged and who actually gets woken.

See after-hours

AI receptionist vs a hire

The ROI comparison against a part-time front desk, with the math shown.

Read the guide

Ready to Keep Every Chair Full?

Set up your AI dental front desk in about an hour and answer every patient call, day or night.

Activate My Dental Front DeskTalk to the Team
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