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Dentist greeting a patient at the front desk of a modern clinic
Answering patient calls right now

Dental Virtual Receptionist and Answering Service

Stay with your patients. Frontly takes the call.

Give new and returning patients a useful next step, day or night.

Get StartedTry a Free Test Call
Ready-made workflow for your industryAnswers 24/7Unlimited concurrent callsEmergency triage by your rules

HEAR IT FOR YOURSELF

Hear a patient call for yourself

Try an example dental receptionist before you decide how Frontly should work for your practice.

It runs in your browser. Nothing to install, no number to give us.No signup, no card, no waiting on a sales rep.Ask a follow-up question or change your request. It is a live AI conversation.
Sample call
A call like the one you are about to make
  1. Frontly

    Thanks for calling the practice. How can I help?

  2. Caller

    I would like to arrange a checkup. I have not been here before.

  3. Frontly

    I can take your details and preferred time for reception. May I start with your name?

  4. Caller

    Priya. A morning next week would suit me.

  5. Frontly

    Thanks, Priya. What is the best number for reception to call you on?

  6. Caller

    Please use my mobile.

  7. Frontly

    I have captured your request for reception to follow up.

Captured in your dashboard
Name
Priya
Type
New patient checkup request
Time
Morning next week requested
Escalated
No
Frontly

Thanks for calling, Priya. Take care. Goodbye.

Your script, your appointment types and your escalation rules are yours to set in the visual builder.

The short answer

What is Frontly's dental virtual receptionist?

Frontly is an AI dental virtual receptionist and answering service for dental practices. It answers patient calls, captures appointment requests and books visits under your reception rules. Use it alongside your front desk or after hours, with practice-system connections assessed around the booking actions you need.

THE CALLS YOUR PRACTICE RECEIVES

New patients, returning patients and the calls between visits

New-patient inquiries

Answer practice questions and capture the reason for the visit, contact details and preferred timing.

Appointment requests and changes

Book through Frontly under your rules or capture the change for your team. Practice-software actions depend on the connection.

Questions for your clinical team

Take the message or transfer the call under your practice rules when a patient needs a person.

GIVE RECEPTION MORE TIME FOR PATIENTS

Keep patient calls moving while your team cares

Let Frontly handle routine questions and appointment calls so reception can focus on patients who need them.

Take routine questions off reception's hands

Frontly answers from your practice information, including services, fees and opening hours.

  • Do you offer this treatment?
  • Do you accept my insurance?
  • Where can I park?

Book the visit during the call

Offer available times and book into your practice system through a supported booking connection.

  • New-patient appointments
  • Requests for a preferred dentist
  • Changes under your booking rules

Keep recalls and reminders moving

Frontly calls patients from your list and captures their response.

  • Invite overdue patients to book
  • Confirm upcoming appointments
  • Flag patients who need a callback

INTEGRATIONS

Fit Frontly around your appointment book

Find your practice software and check which booking actions and access requirements matter for your reception.

Dental and medical practice

Available

Cliniko

How it works with Frontly
Requires vendor approval

Open Dental

See access details
Requires vendor approval

Dentrix Ascend

See access details
Requires vendor approval

Denticon

See access details
Requires vendor approval

Dentally

See access details

Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.

View all integrations

Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.

FAQ

Frequently Asked Questions

Yes. Frontly can cover calls while reception is busy or outside your opening hours. You choose which calls it handles and which should reach a person at the practice.

Frontly can book through its built-in calendar. For your existing practice system, check the listed connection and the appointment actions you need. Some systems require vendor approval before a connection is available.

Dental integrations

Frontly can capture change and cancellation requests. Updating an appointment in your practice software depends on the supported connection and your booking rules, so we assess that process with you.

Your practice sets the questions and transfer rules for those calls. Frontly can capture the patient request and hand it to your team; clinical advice and decisions remain with your practitioners.

Yes. You can run recall and reminder calls from your own patient list. Frontly captures the response and can arrange a visit or a callback under your booking rules.

Your Frontly dashboard keeps the call summary, transcript and outcome together. You can send messages or booking details to the people and inboxes you choose for follow-up.

Yes. Frontly supports more than 40 languages. Choose a language for an agent or route callers to a language-specific agent to suit the patients your practice serves.

Start from a ready-made receptionist workflow, then customize and test it with your practice information and booking rules. Frontly guidance is available as you make it your own.

Make it easier for patients to reach you.

Choose the right reception for your practice, including the appointment-book connection you need.

Get StartedDental integrations
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