Platform · Voices & Languages
Make it easier for customers to call.
Answer inquiries in the languages customers use, including Spanish, French, German and Mandarin. Frontly supports conversations in more than 40 languages, with specialist agents configured for the communities the business serves.
40+ languages · 50+ voices · Language-specific agents
A specialist agent for each language
The short answer
What is a multilingual AI receptionist?
A multilingual AI receptionist handles phone conversations in more than one language. Frontly supports more than 40, including Spanish, French, German and Mandarin. Configure a language for each agent and use a dedicated line or an agent handover to direct callers to the appropriate conversation.
Language access
Let callers explain what they need
Support conversations in Spanish, French, German and Mandarin and other available languages, with agents configured for the customers the business serves.
- A language selected for each agent
- Dedicated lines or specialist handovers
- Relevant questions in the selected language
Handing a caller to a Spanish specialist
A suitable voice
Choose a voice customers can follow
Listen to the available voices and test the conversation. Pick an accent and delivery that fit the business and its callers.
- More than 50 voices
- A voice chosen for each agent
- Call tests before live use
Choosing an agent voice
A clear welcome
Keep the greeting warm and clear
Set a name, tone and call-handling guidance that suit the business, with a clear AI introduction.
- Business-specific greeting
- Tone and guidance the customer controls
- AI identity kept clear
Defining the agent persona
Envision it in your business
Help more callers get a useful response
Choose the languages that matter to the customers calling the business.
Spanish-speaking customers
Let callers explain an inquiry in a language they are comfortable using.
International guests
Answer routine questions about a stay, venue or service.
A familiar accent
Choose a voice that suits the customers and tone of the business.
Hear voice examplesCUSTOMIZE FOR YOUR INDUSTRY
The industries where it matters most
The industries where this changes the most calls, and why their phones are different.
Hotel answering service
Answer property questions, handle reservation calls and pass guest requests to the right hotel team.
See the industry pageMedical answering service
Keep appointment requests and practice questions moving while reception helps patients who need the team.
See the industry pageLegal virtual receptionist
Capture new-client details, answer practice questions and help existing clients reach the right person.
See the industry pageAccounting answering service
Answer practice questions, arrange client meetings and follow up missing paperwork while accountants finish client work.
See the industry pageFAQ
Frequently asked questions
HEAR IT FOR YOURSELF
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Talk to an example AI receptionist from your browser. Hear how Frontly handles a typical call.
Welcome callers in the languages they use
Choose the voice and language setup that fits the customer base.