Medical Answering Service and Virtual Receptionist for Primary Care
Give reception more time for patients at the desk
Handle appointment calls and routine practice questions while your reception team looks after patients who need them.
HEAR IT FOR YOURSELF
Hear a patient appointment request
Ask about an appointment and a practice question. Hear the details Frontly collects for reception.
- Frontly
Thanks for calling. This is the AI receptionist. How can I help?
- Caller
Can I book a routine appointment?
- Frontly
Are you a new or existing patient, and do you have a preferred provider?
- Caller
Existing patient. Friday morning if possible.
- Frontly
I can help with the appointment request. What is your name and best contact number?
- Caller
Alex, on the number I am calling from.
- Frontly
Thanks Alex. I have captured your request and callback details for the team.
- Name
- Example caller
- Type
- Request captured for the team
- Time
- Callback requested
- Escalated
- No
Thanks for calling, Example caller. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
The short answer
What is Frontly's medical answering service?
Frontly is an AI medical answering service and virtual receptionist for primary care practices. It handles appointment requests, answers practice questions and captures messages for your team. Clinical questions go to your staff under the practice's rules, leaving reception more time for patients at the desk.
THE CALLS FRONTLY HANDLES FOR YOU
Give reception more time for patients at the desk
Handle appointment calls and routine practice questions while your reception team looks after patients who need them.
Take everyday questions off reception's hands
Frontly answers from the practice information you provide.
- Are you taking new patients?
- What does an appointment cost?
- Where can I park and what should I bring?
Make appointment calls easier to handle
Offer times and book through your calendar or a supported practice connection.
- New and existing patient appointments
- Requests for a particular provider
- Changes under your appointment rules
Keep requests and recalls moving
Capture patient messages and call the lists your practice provides.
- Prescription refill requests for staff review
- Recall and appointment reminders
- Calls that need reception or a clinician
INTEGRATIONS
Keep your calls connected to your software
Find your system, check its connection status and discuss the booking, intake or follow-up actions your team needs.
Dental and medical practice
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
FAQ
Frequently Asked Questions
Find your practice system and check its connection status. With a supported booking connection, Frontly can offer availability and make appointments in that system; confirm the appointment types and actions you need.
Yes. Frontly can capture the request and contact details for your practice to review. Approval and prescribing remain with your clinical team.
No. Frontly handles reception and administration. Clinical questions and calls needing a person follow the handoff instructions your practice sets.
Yes. Frontly can cover routine, overflow or after-hours calls while staff handle patients at the desk and conversations that need a person.
Yes. Your practice supplies the list and reminder information. Frontly can call patients, capture their response and arrange the next appointment under your booking rules.
Yes. You can forward your existing number to Frontly, keeping the number callers know. Your team can keep taking the calls you choose.
Give reception more time for patients at the desk
Handle appointment calls and routine practice questions while your reception team looks after patients who need them.