Recruiting Virtual Receptionist and AI Phone Screening

Yes. Frontly calls each candidate on a list you load, asks the screening questions you wrote and records every answer against the call. Your team reads the answers and transcript in the dashboard and makes the decision. Frontly collects the answers; it does not shortlist, rank or reject anyone.

Frontly asks the fixed, job-related questions you set, such as work authorization, location, availability, license or certification, pay expectations and start date. You write them in the visual builder and can change them per job. Because every candidate hears the same questions, the answers are easy to compare.

No. Frontly asks your questions, records the answers and passes them to your team, and a person makes every shortlisting and hiring decision. That keeps the judgment, and the accountability, with your recruiters. Frontly does not source candidates, rank resumes or reject applicants.

No. You decide every question Frontly asks, and screening should stay on job-related questions. Never put age, race, color, religion, sex, pregnancy, national origin, disability or family status into a script. Frontly does not give legal advice, so have your counsel check your screening questions and how your privacy notice covers automated calls.

Yes. Frontly offers the interview times you set, books the slot during the call and moves or cancels it when the candidate calls to change. It can send a text or email confirmation afterwards, and every booking lands in your Frontly dashboard with the call transcript.

Run an interview reminder campaign. Frontly calls every booked candidate the day before, asks them to confirm, and offers a new time to anyone who cannot make it. You learn who is not coming while there is still time to fill the slot, instead of finding out in the lobby.

Calling candidates about a job is not the same as pitching your agency to employers. Frontly checks your Do Not Call list, reads the required disclosure statements and calls only within the hours the law allows, and business-development calls to prospective clients should go only to contacts who agreed to hear from you. Whether a particular call counts as telemarketing is a question for your counsel; Frontly does not give legal advice.

Your recruiters are not left waiting on a connection: screening answers, interview bookings and transcripts land in your Frontly dashboard from the first call. If you want Frontly connected to the applicant tracking system you run, tell us which one and we will check what it supports.

Screening add-ons work inside one product and mostly make outbound screens. Frontly also answers the candidates and hiring managers who call you, warm-transfers urgent client calls to the account manager, reports outcomes per campaign, speaks more than 40 languages, and starts from a prebuilt receptionist workflow you customize in the visual builder.

Yes. Frontly answers every candidate call 24/7, including evenings and weekends when candidates are free to call back. It answers job questions from the details you provide, books interviews and takes messages, and your recruiter sees the full transcript in the dashboard the next morning.

Yes. Frontly warm-transfers the candidate to the recruiter you approve and briefs them first on the job and the reason for the call. Each transfer can try a preferred number and then a backup. While your recruiters are in interviews, Frontly takes a message instead and emails or texts it, so it is waiting when they come out.

Frontly does not guess about pay, schedules or application outcomes. It answers only from the job details you provide, and anything else becomes a message for the recruiter or a transfer. The question sits in your dashboard with the transcript, so you can add the answer to that job in the visual builder.

Yes, if you want them to: you choose how Frontly introduces itself, for example as your agency's AI receptionist, and it never pretends to be a person. Candidates mostly notice that their call is answered at 7pm and their interview is booked before they hang up.