AI Virtual Receptionist and Answering Service
Give the visitor your attention. Frontly takes the call.
Keep the front desk welcoming while Frontly answers routine questions, arranges appointments and connects callers to your team.
HEAR IT FOR YOURSELF
Hear a receptionist handle a meeting request
Ask about an appointment or a business question. Hear how Frontly answers and takes the details.
- Frontly
Thanks for calling. This is the AI receptionist. How can I help?
- Caller
Could I speak to accounts about an invoice?
- Frontly
I can take a message for accounts. What is your name and the invoice reference?
- Caller
Nadia. I will need to find the reference.
- Frontly
No problem. What is the best callback number, and what would you like accounts to know?
- Caller
Alex, on the number I am calling from.
- Frontly
Thanks Alex. I have captured your request and callback details for the team.
- Name
- Example caller
- Type
- Request captured for the team
- Time
- Callback requested
- Escalated
- No
Thanks for calling, Example caller. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
The short answer
What is Frontly's virtual receptionist service?
Frontly is an AI virtual receptionist and answering service for business reception teams. It answers in your business name, handles routine questions and connects selected callers to the right person. Use it alongside reception for busy periods, after hours or everyday phone cover.
THE CALLS FRONTLY HANDLES FOR YOU
Give the visitor your attention. Frontly takes the call.
Keep the front desk welcoming while Frontly answers routine questions, arranges appointments and connects callers to your team.
Keep routine calls from interrupting the desk
Frontly answers from your business information.
- What are your opening hours?
- Where can visitors park?
- How do I arrange an appointment?
Help callers reach the right person
Route by who the caller needs and why they are calling.
- A client asking for their contact
- A supplier needing accounts
- A message when someone is unavailable
Arrange appointments during the call
Use your booking rules to offer a time and capture the details.
- A first meeting
- A return appointment
- A callback for a question needing your team
INTEGRATIONS
Keep your calls connected to your software
Find your system, check its connection status and discuss the booking, intake or follow-up actions your team needs.
CRM, calendars and scheduling
Google Calendar
Microsoft 365 / Outlook
Calendly
HubSpot
Square Appointments
Needs Square Appointments Plus or Premium
Acuity Scheduling
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
FAQ
Frequently Asked Questions
It can cover the phone alongside your receptionist or handle everyday calls. Your team keeps the visitor-facing work and conversations you choose to give to a person.
Frontly is an AI receptionist. You choose its greeting and business information; it does not pretend to be a person.
Frontly can try your chosen transfer contacts or capture a message. The transcript, summary and outcome give your team the details for a callback.
Yes. Use Frontly's calendar or a supported calendar connection. Check the booking actions and access requirements for the system your team uses.
Yes. You can forward your existing number to Frontly, keeping the number callers know. Your team can keep taking the calls you choose.
Give the visitor your attention. Frontly takes the call.
Keep the front desk welcoming while Frontly answers routine questions, arranges appointments and connects callers to your team.