Veterinary Answering Service and Virtual Receptionist

Frontly routes emergencies but never judges them clinically. You set the urgent wording, and when a caller uses it Frontly puts the call through to your on-call vet or gives the details of your chosen emergency hospital. It gives no veterinary advice and does not triage, so every clinical decision stays with your vets.

Frontly follows the path you set for closed hours. For an urgent call it tries your on-call vet, then a backup number, and can give your emergency hospital's details if nobody answers. Routine callers can still book an appointment, and every call is saved in your dashboard for the morning.

Every booking lands in your Frontly dashboard with the owner, the pet and the reason for the visit already captured, so your team can enter it into your practice software from there. If you want Frontly connected to the system you run, tell us which one and we will check what it supports.

Frontly takes the request but never approves it. It records the pet, the medication or food and the owner's contact details, then sends the message to the vet or tech you choose to review. The owner is told the clinic will call back, and your team keeps full control of every prescription.

Yes. Load your due list and Frontly calls each client, says the pet is due, offers times and books those who say yes. Unanswered numbers are retried and every outcome is logged. Every campaign checks your Do Not Call list, reads the required disclosure statements and calls only within the hours the law allows, and promotional drives go only to clients who agreed to hear from you.

They can, because you choose how Frontly introduces itself, for example as your clinic's AI receptionist. Frontly never pretends to be a person. It answers calmly, and when an owner is upset it warm-transfers the call to your team with a spoken briefing, so nobody has to repeat their story.

Frontly only shares the fees you load into its knowledge, such as your exam fee or your spay and neuter price range. It will not invent a figure or estimate a treatment cost. For anything else it takes a message or transfers to a team member, which keeps billing surprises off the phone.

Yes. Frontly asks for the owner's name and contact details and the pet's name, species, breed and age, then books the first appointment. Everything arrives as a structured record in your Frontly dashboard, so your team can prepare the file before the owner walks in.

Every call gets a full transcript in your Frontly dashboard, so you can review a dispute word for word. The transcript shows exactly what the owner asked and how Frontly responded, including any call it routed to your on-call vet.

A human after-hours service answers the phone and passes messages on. A clinic also needs daytime overflow during appointments, vaccine and wellness reminder campaigns over the due lists you load, urgent calls put straight through to your on-call vet, and outcomes reported across every call. Frontly covers all of it, speaks more than 40 languages and starts from a prebuilt receptionist workflow you customize.