AI Front Desk for Property Managers
Your PMs are drowning in calls.
Frontly answers every tenant and owner call so your team can actually manage properties.
HEAR IT FOR YOURSELF
Hear it log a maintenance job now
Call our AI agent right now. It will handle a tenant maintenance call, just like it would for your property management office. No signup required.
- Frontly
Good evening, you have reached the property management office. How can I help?
- Caller
The heat is out in my apartment and it is freezing in here.
- Frontly
Sorry about that. Is it the whole apartment, and is there anyone very young or elderly in the home?
- Caller
The whole apartment. Just me and my son, he is four.
- Frontly
Thank you. Heat loss with a young child is on the urgent list for your building, so I am notifying the on-call manager now. Can I take your name and unit number?
- Caller
Sam, unit 12.
- Frontly
Thanks Sam. The on-call manager has the unit, the fault and your number, and you will hear back tonight.
- Name
- Sam
- Type
- Urgent, no heat, unit 12
- Time
- On-call notified, tonight
- Escalated
- Yes
Your script, your appointment types and your escalation rules are set during setup.
The short answer
What is Frontly for property management?
Frontly is an AI virtual receptionist and answering service for property management teams. It answers every tenant and owner call 24 hours a day, triages maintenance requests by the urgency rules you set, escalates genuine emergencies to your on-call manager, and captures every request in your Frontly dashboard with a full transcript. Live in about an hour.
THE PROBLEM
Property Managers Field More Calls Than Any Other Role in Real Estate
40-60
tenant calls per property manager per day during peak season. Half go to voicemail.
After hours
is when a large share of maintenance calls arrive, which is exactly when the office is closed and the tenant is home to notice the leak
3-4 hrs
average daily time a property manager spends just triaging phone calls and voicemails
$55K+/yr
loaded cost of one full-time front-desk hire per office. Frontly handles the same volume 24/7.
HOW IT WORKS
Live in About an Hour. Every Tenant Call Answered.
Connect Your Phone
Forward your office line or get a dedicated AI number. No PMS migration, no IT project. Takes 5 minutes.
We Design Your Workflow
Our team maps your call types: maintenance, rent questions, showing requests, owner updates. We build the routing rules around your actual process.
Go Live
Frontly answers every tenant and owner call, captures maintenance requests in your Frontly dashboard, books showings, and escalates emergencies to the on-call manager.
Connect Your Phone
Forward your office line or get a dedicated AI number. No PMS migration, no IT project. Takes 5 minutes.
We Design Your Workflow
Our team maps your call types: maintenance, rent questions, showing requests, owner updates. We build the routing rules around your actual process.
Go Live
Frontly answers every tenant and owner call, captures maintenance requests in your Frontly dashboard, books showings, and escalates emergencies to the on-call manager.
WHAT FRONTLY HANDLES
Every Tenant and Owner Call, Handled
Frontly answers the calls your team cannot get to, in parallel, at any hour. Every request is logged in your Frontly dashboard with the property and the urgency already captured, and there is nothing to integrate.
Urgent maintenance triage
Detects emergencies like burst pipes, no heat, and lockouts, captures the details, and escalates to your on-call manager by phone or text straight away.
Routine maintenance requests
Logs the property, tenant, and issue into your Frontly dashboard with the full transcript, ready for the team to action in the morning.
Leasing and rental inquiries
Captures prospective-tenant details, showing interest, and application questions so no lead sits in voicemail.
Rent and account questions
Answers where to pay, what is due and how the portal works, and routes anything that needs a person to the right property manager.
Owner and landlord updates
Separates an owner chasing a repair update from a tenant reporting a new fault, and tags each one accordingly in your dashboard.
Visual Workflow Builder
Script Your Maintenance Triage Without Code
We Build It For You
Our team maps your portfolio, your after-hours rules, and your escalation contacts, then scripts what the AI asks before anything reaches a property manager.
Urgency Rules You Decide
You define what is an emergency. A burst pipe or no heat escalates immediately; a dripping faucet is logged for the morning.
Tenant, Owner or Prospect
The script separates a tenant reporting a fault from an owner chasing an update and a prospect asking about a showing.
Change It Yourself
Adjust escalation contacts, after-hours windows, or the triage questions as the portfolio changes, without waiting on us.
Intelligent Branching
Route by property, issue type, or time of day, so a 2 AM emergency never follows the same path as a routine request.
Cross-Call Memory
Your AI Remembers Every Tenant
- Returning tenants recognized the moment they call
- Previous maintenance requests at that property recalled automatically
- No tenant repeating an issue they already reported last week
- Full call history per property before your team picks it up
Frontly Dashboard
Every Tenant Call, Triaged and Captured
Every Request In One Place
Maintenance requests land in your Frontly dashboard with the property, the issue, and the urgency already captured, not as a voicemail to transcribe.
Full Transcript on Every Call
Read exactly how the tenant described the fault, so the right contractor is sent the first time.
After-Hours Escalation
Configure a text or a call to your on-call manager the moment a genuine emergency is confirmed.
Cross-call History at a Glance
Every previous call about that property, so a recurring fault is visible rather than rediscovered.
Live Status Across the Portfolio
See what came in overnight across every property on one screen.
Outbound calling, and deploying Frontly into your own cloud, are enterprise capabilities scoped with our team. See enterprise
See all featuresWHAT USUALLY DECIDES IT
The three questions that come up every time
A real person, whenever the caller wants one
Every workflow can hand the call to your on-call property manager. The transfer carries a spoken briefing, so your team picks up already knowing who is calling and why. The caller never has to explain themselves twice, which is usually the moment a good call turns into a complaint.
More than one language, on the same number
Frontly speaks to tenants in more than one language on the same office number. Tenants describing a maintenance problem get it right in their own language, which means the right contractor is dispatched the first time.
Flat monthly rate, with the meter switched off
No per-minute billing, no per-call fee, and no cap on how many questions the AI is allowed to answer. Your busiest month does not produce your largest invoice, and adding another topic to its knowledge does not add a line to the bill. See pricing for the current rates.
ANSWERING SERVICE OR AI
Answering service or AI receptionist for property management?
An answering service logs the tenant's call and forwards it. An AI receptionist captures the maintenance request properly, decides whether it is urgent, and escalates only the ones that warrant waking someone. For a portfolio that is the difference between a triaged queue and a full voicemail box.
Where a staffed answering service still wins
An angry tenant or a landlord dispute. De-escalation is a human skill, and a bureau operator who has heard it a thousand times handles it better than a workflow will. Keeping a person available for those calls is a reasonable choice.
Where Frontly wins
Maintenance reports, rent questions, showing times and application status are high volume and highly repetitive. Those complete on the call with the details captured the same way every time, so the on-call phone rings for the genuine emergencies and nothing else.
Most businesses end up running one or the other rather than both. If you are weighing it up properly, the full cost and capability breakdown is in Frontly against a human receptionist.
WHAT THE PHONE ACTUALLY CARRIES
One line carries leasing, arrears and maintenance at once
Property management is the use case where a single phone number runs three different businesses. What the call turns out to be about decides whether it is revenue, a collection, or a truck roll, and that decision gets made in the first thirty seconds.
FAQ
Frequently Asked Questions
KEEP EXPLORING
Keep exploring Frontly for Property Management
Go deeper on the capabilities, comparisons, and guides that matter most.
24/7 inbound answering
How Frontly answers every call, qualifies the caller, and books the job in your dashboard.
How inbound worksYour call flow, your rules
What the agent asks, what it books on the spot, and what gets a human woken up. Built with you before you go live.
See the workflow builderAfter-hours answering
Burst pipes and lockouts happen overnight. See how tenant emergencies are separated from everything that can wait.
See after-hoursThe hidden cost of PM missed calls
Property managers field 40-60 tenant calls a day. Half hit voicemail. Here is the real cost.
Read the guideReady to Stop Drowning in Tenant Calls?
Set up your AI front desk in about an hour, across every office you run.