Property Management Answering Service and Virtual Receptionist
Out at an inspection? Frontly takes the call.
Tenant questions and maintenance requests captured while your team is out.
HEAR IT FOR YOURSELF
Hear it log a maintenance job now
Try a tenant maintenance call. Hear how Frontly asks about the property, the problem and the best contact number.
- Frontly
Thanks for calling. This is the AI receptionist. How can I help?
- Caller
The kitchen tap in my apartment keeps dripping.
- Frontly
I can take a repair request for the team. What is the property address and unit number?
- Caller
Unit 12, 17 Elm Street.
- Frontly
Thank you. May I take your name and the best contact number?
- Name
- New request
- Type
- Kitchen tap repair request captured
- Time
- 10:30 AM
- Escalated
- No
Thanks for calling, New request. Take care. Goodbye.
Your script, your appointment types and your escalation rules are yours to set in the visual builder.
The short answer
What is Frontly's property management answering service?
Frontly is an AI receptionist and answering service for property management teams. It answers tenant and owner calls, captures maintenance requests and follows your rules for reaching a property manager. Keep your office covered during inspections, busy periods and after hours.
MORE TIME TO MANAGE YOUR PROPERTIES
Stay with the inspection. Frontly takes the call.
Maintenance requests, everyday questions and owner calls, handled while your team gets on with the day.
Keep maintenance calls moving, day or night
Frontly captures the request and follows your rules for reaching the on-call person.
- Property address and tenant contact
- What happened and when it started
- Access details your team needs
Stop answering the same tenancy questions
Frontly answers from your agency information, giving your team time for calls that need them.
- Where do I report a repair?
- How do I pay my rent?
- When is the next viewing?
Give owners and applicants a useful next step
Frontly takes the details, arranges a callback or puts selected calls through.
- An owner asking about a statement
- A renter interested in an viewing
- A property owner asking about your management service
INTEGRATIONS
Connect reception to your property software
Find your system, check its connection status and discuss the maintenance, booking or follow-up actions your team needs.
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
Not on the list, or need a specific workflow? Tell us what you use and what you'd like Frontly to handle. We'll check what's possible.
FAQ
Frequently Asked Questions
Frontly asks for the property address, the problem and the tenant's contact details. It captures the request for your team and follows your questions and handoff rules.
Yes. Frontly answers day or night. You set the questions and rules for calls that need your on-call contact; other requests are captured for your team to review.
Yes. Frontly can capture an owner's question, take a rental request or arrange an viewing using your calendar and booking rules. Calls you choose can transfer to your team with a spoken briefing.
Find your system in the property integrations and check its connection status. If integration is essential, discuss the information and actions you need during a call before choosing how to start.
Yes. Frontly can call tenants from the lists your agency provides, deliver your maintenance, rent or appointment reminders and capture their responses for the team.
Yes. Forward your office number to Frontly, so tenants and owners can keep calling the number they already know. Your team can keep taking the calls it wants to handle.
Frontly answers from the information your agency provides. Questions that need a property manager become a message or transfer, with the conversation captured for your team.
Your Frontly dashboard keeps the transcript, summary and outcome together. Your team can review what the caller said and decide what to do next.
Keep your office covered while your team manages properties
Start with call answering or discuss the property-software connection your team needs.