AI receptionist pricing.
Keep calls answered while your team gets on with business. Choose a month-to-month plan for everyday reception or a connected front desk. All prices in USD, plus applicable taxes.
Compare Frontly plans
SaaS plan
Starter
Catch inquiries and book appointments while you get on with business.
$199 setup fee for phone-number allocation and activation.
StarterCall handling & integrations
Infrastructure & reliability
Security & governance
Setup & support
SaaS plan
Standard
Handle a busier phone while your team focuses on customers.
$199 setup fee for phone-number allocation and activation.
StandardCall handling & integrations
Infrastructure & reliability
Security & governance
Setup & support
SaaS plan
Pro
Connect your calls to your systems, with less follow-up for your team.
Setup from $199. Final pricing confirmed in your quote.
Talk to usCall handling & integrations
Infrastructure & reliability
Security & governance
Setup & support
Scoped solution
Enterprise
AI call handling with the infrastructure and support your organization needs.
Deployment, implementation and service levels agreed with you.
Talk to usCall handling & integrations
Infrastructure & reliability
Security & governance
Setup & support
All prices in USD, plus applicable taxes. ^ Unused minutes do not roll over.
Email support hours and time zone are confirmed during onboarding.
Starter, Standard and Pro: you customize, test and maintain your workflows. Email support helps you use Frontly; workflow changes are yours to make. Enterprise implementation and ongoing management are scoped separately.
Enterprise infrastructure, governance, usage and service commitments are set in your agreement. The SaaS usage rates and monthly terms below apply to Starter, Standard and Pro.
Know what costs extra
Usage charges depend on your calls and messages. Monthly extras are optional.
Usage charges
- Call minutes past your plan
The same rate on every plan. Call minutes are measured by the second and added up across your billing period, not rounded up call by call. Inbound calls and answered outbound calls share the one allowance. Nothing stops working when you go over.
$1.50per minute - Outbound or transfer to a landline
Untimed, however long they talk. An unanswered transfer is not charged. Transfers on every plan; outbound calls on Pro.
$0.20per call - Outbound or transfer to a cell phone
Each call is rounded up to the whole minute on its own. Transfers on every plan; outbound calls on Pro.
$0.10per minute - SMS notification
A segment is 160 characters, or 70 when it includes emoji or non-English characters.
$0.10per SMS segment
Optional monthly minute packs
- 50 extra minutes
Charged in full when switched on, and the minutes count straight away. Renews with your plan on your billing date until you switch it off, which stops the next renewal. The minutes last until the end of the current billing period and do not roll over. Add as many as you need.
$50per month
Expert support is available as a separate monthly add-on below.
- A transfer that rings out unanswered is not charged.
- Usage alerts at 90% of your included minutes, or any level you choose, so you know before you go over.
- Your dashboard shows you every transfer, SMS and email as it happens.
All rates are in USD, plus applicable taxes.
Branded options are quoted separately: toll-free or extra local numbers, a dedicated SMS number or sender ID, notifications sent from your own email domain. Talk to us.
A head start for your front desk
Start with a ready-made receptionist for your industry. You customize, test and manage it, with email support when you need help. Bespoke design, implementation and ongoing management are agreed separately.
Choose your plan
Choose your plan and confirm your business details below.
Handle a busier phone while your team focuses on customers.
Month to month. Cancel any time.
$199 one-off setupFor phone-number allocation and activation.
All prices in USD, plus applicable taxes.
- 1 inbound AI agent
- 200 monthly call minutes included
- 1 dedicated local phone number
- 0 integrations
- Bookings, messages and call history
- Email support, business hours
Extra minutes: $1.50 each, plus applicable taxes. Your receptionist keeps answering.
What happens after you book
- 1
Confirm your plan
We call to confirm your plan, phone number and business details.
- 2
Make your receptionist yours
Customize your ready-made receptionist, with email support when you need help.
- 3
Get ready for customer calls
Test your call handling before you start using Frontly with customers.
Managed service
Expert advice to get more from your receptionist. You make and test the changes.
$499per month
Optional add-on to your plan.
- A Customer Success Partner who knows your business
- Phone support during business hours
- Proactive workflow reviews and recommendations
USD, plus applicable taxes. Talk to us to add it.
How billing works
Billing is arranged with you after your setup call. Here is what to expect.
- Month-to-month SaaS plans. Starter and Standard: one-off $199 setup fee for phone-number allocation and activation. Pro: Setup from $199. Final pricing confirmed in your quote.
- Book your setup call here. Billing is arranged afterwards; nothing is charged on this page.
- Upgrade immediately, with credit for unused time on your current plan.
- Downgrade from your next renewal.
- Cancel any time. Keep access until your paid period ends.
The short answer
How much does the Frontly AI receptionist cost?
Frontly starts at $149 a month. Starter and Standard have a one-off $199 setup fee. Pro starts from $399 a month. Setup from $199. Final pricing confirmed in your quote. Starter, Standard and Pro are month to month; Enterprise is scoped separately. Prices are in USD, plus applicable taxes.
BY INDUSTRY
See how Frontly works in your industry
See how Frontly handles the calls your business receives.
Dental virtual receptionist
Handle routine practice questions, appointment calls and recall lists while reception looks after patients at the desk.
See the industry pageLegal virtual receptionist
Capture new-client details, answer practice questions and help existing clients reach the right person.
See the industry pageAnswering service for contractors
Answer service-area and call-out questions, capture job details and pass urgent requests to your chosen contact.
See the industry pageReal estate answering service
Handle listing questions, arrange property visits and capture seller appraisal requests while agents meet clients.
See the industry pageFAQ
Frequently Asked Questions
Frontly starts at $149 a month. Choose Starter for everyday reception or Standard for a busier phone. Choose Pro when you need an integration, outbound campaigns or multiple agents. Choose Enterprise for infrastructure, governance or service requirements agreed with our team. Prices are in USD, plus applicable taxes.
On Starter, Standard and Pro, you customize, test and maintain your receptionist. Email support helps you use Frontly. The optional managed service adds phone advice and workflow reviews; you still make the changes. Enterprise implementation and ongoing management are agreed separately.
Yes. Forward calls from your existing number to Frontly, or talk to us about moving the number across. Connecting your existing phone system directly requires a compatibility review.
Pro starts from $399 a month, plus applicable taxes. Tell us which software you use and what you want Frontly to handle. We will confirm the connection, scope and final price before you proceed.
Your receptionist keeps answering. Extra minutes cost $1.50 each, plus applicable taxes. You can also add a monthly minute pack at the rate above. Set usage alerts to keep track of your allowance.
Call minutes are measured by the second and added up across your billing period, not rounded up call by call. Inbound calls and answered outbound calls share the one allowance. Transfers are charged separately at the rates above.
Yes. Upgrade immediately, with credit for unused time on your current plan. Downgrades start at your next renewal. Cancel any time and keep access until your paid period ends.
Starter and Standard have a one-off $199 setup fee for phone-number allocation and activation. Pro setup starts from $199, with the final scope and price confirmed in your quote. Prices are in USD, plus applicable taxes.
No. The form books a setup call. We confirm your plan and business details with you, then arrange billing after the call.
FRONTLY ENTERPRISE
Need more than Pro?
Deployment into infrastructure you already own and security terms written for your review are scoped with our team rather than picked from a plan.
Let Frontly take your next call
Start with everyday call handling, or connect your front desk to the software you use.