Freshdesk and the Frontly AI receptionist
Connect it and put it to work in your AI agent's workflows, with expert guidance from our team when you need it.
The short answer
Does Frontly work with Freshdesk?
Yes. Frontly's AI receptionist works with Freshdesk: connect it and put it to work in your AI agent's workflows, with expert guidance from our team when you need it.
What Freshdesk is
Freshdesk is customer support software from Freshworks for handling tickets across email, phone and chat.
What Frontly does with Freshdesk
Frontly answers support calls, triages them by urgency, and captures the details for a ticket in your service desk.
Every call still lands in your Frontly dashboard with a transcript.
Integrations support Frontly's reception and caller follow-up workflows. Available actions depend on the connected software and your setup.
INDUSTRIES
Industries that use Freshdesk with Frontly
RELATED INTEGRATIONS
More it service desks and help desks integrations
FAQ
Frequently Asked Questions
Yes. Connect Freshdesk and put it to work in your AI agent's workflows. Your AI receptionist answers calls before it is connected, and every call lands in your Frontly dashboard.
An active Freshdesk account. You give Frontly access from it yourself.
Connect Freshdesk, then use it in your AI agent's workflows. Not sure what Frontly should do in Freshdesk? Send us a message and our team will guide you.
See every integration on the integrations page. If your other software is not listed, tell us what you use and we will check it for you.
Connect Freshdesk to your AI receptionist
Tell us how your calls run today and get expert guidance on putting Freshdesk to work in your workflows.